Assistant Program Director - Clover Hall

ZipRecruiter; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

A leading organization is seeking an Assistant Program Director to manage services at a supportive housing site. The role involves supervising staff, ensuring quality service delivery, fostering equity and belonging, and developing programming for individuals with mental health and substance use issues.

Qualifications

• Must have a license within one year.
• A minimum of three years post-Master's experience in social services.
• Experience with harm reduction models.

Responsibilities

• Supervise the case management team and ensure quality of services.
• Conduct internal chart reviews and support staff development.
• Manage day-to-day program operations in absence of Program Director.

Skills

Supervisory skills

Communication

Interpersonal skills

Organizational skills

Initiative

Education

MSW or MHC from an accredited school

LMSW, LCSW, or LMHC certification preferred

Job description

Job Description

Classification: Exempt

Reports to: Program Director

Location: Brooklyn, NY

Salary Range: $75,000 - $85,000

Position Type:

This is a full-time, exempt position with a regular daytime schedule that may include an evening shift and rotating on-call responsibilities with the Program Director. Lantern staff may be asked to change work schedule and hours depending on the operational needs of the site and the agency.

In the absence of the Program Director, this position may require availability outside of the standard workday, and must be ready and available to direct and support staff either by phone or in person during evenings, weekends, and holidays.

Objective:

We are seeking a dynamic and engaging Assistant Program Director (APD) to partner with the Program Director in managing the program. The APD should have experience in mental health service delivery, working with formerly homeless individuals, or clients impacted by chronic medical conditions, substance use, and criminal justice involvement. The candidate must have strong supervisory and administrative skills and be able to communicate effectively with colleagues, partners, and stakeholders to ensure quality services and program operations. Attention to detail, understanding of service delivery concepts, mastery in navigating mental health systems, and the ability to access comprehensive services for recipients are essential.

The Assistant Program Director is responsible for supervising the case management team and ensuring clients receive services that meet regulatory and agency standards through supervision, reporting, and chart reviews. They will help develop a high-functioning team in an engaging environment that promotes continuous learning, professional development, and quality improvement. The APD is also expected to lead efforts in fostering a culture of equity, belonging, and justice, integrating these values into the program culture with respect for all members.

Essential Functions:

• Provide clinical supervision and coaching to the case management staff.
• Support learning and professional development strategies.
• Review and approve documentation by the case management team, ensuring high standards of care.
• Conduct internal chart reviews with the Program Director.
• Review dashboards and reports to track outcomes.
• Participate in interviews and assess clients’ needs for safe transition to supportive housing.
• Provide clinical supervision in treatment planning and safety assessments.
• Identify community resources, facilitate referrals, and liaise with care agencies and providers.
• Develop supervision plans and manage reporting and service standards.
• Ensure staff utilize harm reduction approaches regarding substance use.
• Support staff through community visits, outings, and appointments.
• Develop groups and programming fostering a supportive community.
• Collaborate with housing teams to ensure stability; assist in financial planning and budgeting.
• Assist with hiring, training, and disciplinary processes in collaboration with HR.
• Participate in staff, clinical, and community meetings.
• Support staff in safety planning and crisis response.
• Manage incident reports and funder reporting.
• Oversee day-to-day program management in the absence of the Program Director.
• Complete required reports.

Required Education and Experience:

• MSW or MHC from an accredited school; license required within one year.
• Minimum one year of supervisory experience in social services.
• At least three years of post-Master’s experience in social services, housing, or emergency shelter.
• Supervisory, administrative, and management experience.
• Strong clinical and interpersonal skills; ability to assess tenant needs.
• Experience with harm reduction models and substance use issues.
• Initiative, good judgment, ability to manage priorities, and work independently with integrity.
• Experience with database documentation and reporting.
• Strong communication and organizational skills.
• Experience incorporating values of equity, belonging, and justice into program culture.

Additional Experience:

• Knowledge of HIV/AIDS, mental health, substance use, or homelessness.
• LMSW, LCSW, or LMHC certification preferred.
• Experience with DOHMH, HASA, OMH, DHS contracts, and regulations.
• Experience with evidence-based models like Motivational Interviewing.

Work Environment: This role operates within a supportive housing site serving individuals with mental illness, addiction, HIV, and other chronic conditions.

Physical Demands: Regularly standing, walking, sitting, stooping, climbing stairs, and handling objects; occasional lifting up to 5 pounds.