Assistant Program Director (Baxter)

Goddard Riverside Community Center; New York (NY); In loco; USD 73.000 - 76.000; Tempo pieno

Descrizione del lavoro

Goddard Riverside Community Center seeks an Assistant Program Director to supervise case managers and housing staff, guiding a harm-reduction, housing-first approach. The role supports daily operations, staff development, and collaboration with partners to ensure high-quality client services.

The position requires supervisory experience, shelter or Safe Haven exposure, and a preference for LMSW credentials or bilingual ability.

Competenze

• Bachelor’s in a social service field is required; LMSW preferred.
• Supervisory experience is required.
• Experience working within Shelter or Safe Haven strongly required.
• Experience with individuals with substance use/mental illness/unsheltered preferred.
• Bilingual in English and Spanish preferred.

Mansioni

• Directly supervise and conduct consistent individual supervisions for 4 Case Managers, 2 Harm Reduction Specialists, and 1 Housing Specialist.
• Be an active participant in the management team of The Baxter; collaborate for the program’s success.
• Lead and participate in team meetings and staff trainings on client care, policies, and best practices.
• Oversee incident reporting, audits, and corrective action plans.
• Oversee data collection, tracking, analysis, and reporting of data.
• Assist program director with DHS and funder communications to meet deliverables.
• Oversee daily operations in the absence of the program director; coordinate with Safe Haven operations.
• Collaborate with local precincts, hospitals, and other CBOs to serve clients.

Conoscenze

Supervisory experience

Crisis management

Communication

Interpersonal skills

Leadership

Microsoft Office

Computer literacy

Formazione

Bachelor's in social service field

LMSW preferred

Strumenti

Paycom

Descrizione del lavoro

Intro/Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000) people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard Riverside operates four permanent supportive housing residences and one 75 bed transitional residence for adults experiencing homelessness.Purpose of Position: The Assistant Program Director is responsible for support and supervision to case managers, Housing Specialists, and Harm Reduction Specialists. Assist the Program director with daily operations as needed with the primary goal to help individuals achieve stable permanent housing using a harm reduction housing first modelSchedule: Tuesday-Saturday, 9:00am-5:00pmSalary Range: $73,000 to $76,000Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.Roles, Responsibilities and Essential DutiesDirectly supervise and conduct consistent individual supervisions for 4 Case Managers, 2 Harm Reduction Specialists, and 1 Housing SpecialistsBe an active participant in the management team of The Baxter; displaying and participating in collaborative work for the good of the program.Participate and assist with running consistent Team Meetings: clinical staff meetings and in the absence of the Director, All staff meetings.Ensure ongoing staff training on client care issues, agency policies, best practices, and arrange for outside training as neededOversee and respond to crisis situations and debrief with staff and clientsAssist Director to prepare for all internal and external audits, including creating and reviewing submissions Of Corrective Action PlansFacilitate standardization of program policies and procedures using a harm reduction and housing first modelEnsure all incident reporting and follow up is done thoroughly and in a timely mannerEnsure quality service provision including the utilization of evidenced based practices for client centered servicesFacilitate implementation of standardization of data collection methods, tracking, analysis and reporting of data.Be part of on call rotationAssist the program Director to work closely with DHS and other funders to achieve deliverable and adhere to all regulations and standardsLiaison with on-site and off-site medical and psychiatric providersIn the absence of the program Director, oversee the daily operations of the Safe Haven.Collaborate with local precincts, community boards, local hospitals, and other CBOs to best serve our clientsOther duties as requiredQualifications/Educational RequirementsBachelors in a social service related field required, LMSW preferred.Supervisory experience required.Experience working within Shelter or Safe Haven strongly required.Experience with individuals with substance use/mental illness/unsheltered preferred.Bilingual in English and Spanish preferredUnderstanding of a harm reduction and housing first model of housingSkills, Knowledge and AbilitiesExcellent verbal and written communication skillsStrong Interpersonal skills and leadership abilityExcellent judgement and ability to handle crises effectivelyAbility to work in fast-paced, residential environmentExcellent problem-solving skillsComputer literacyProficient in Microsoft Office SuiteAble to showcase high level of computer literacyFamiliar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality)Able to use or learn other electronic databases, programs, and funder-related software as neededPhysical RequirementsModerate computer work; occasional lifting of up to 301bs, including client belongings; some walking and climbing stairs to visit clients and access community spacesWork EnvironmentOffice in Safe Haven housing building where clients resideWe are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.