Assistant Program Director and Case Worker

Carter Burden Network; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

The Carter Burden Network in New York seeks an Assistant Program Director & Case Worker to support the Bill Dionne Luncheon Club, ensuring program delivery meets NYC Aging standards and participant needs.

The role emphasizes leadership, community engagement, and operational oversight, with responsibilities from day-to-day management to meal service, case assistance, and event planning.

Qualifications

• Bachelor’s Degree in Human Services, Social Work, or related field (or relevant associate degree with 2–3 years experience).
• Familiarity with NYC AGING standards.
• Possession of NYC Certificate in Food Protection or willingness to obtain.
• Strong interpersonal skills, including effective communication and conflict resolution abilities.
• Cultural competence and ability to work with diverse populations.
• Availability to support center operations, including lunch service and emergency response efforts.

Responsibilities

• Assist with the daily management of the Luncheon Club to ensure programs run smoothly and meet NYC AGING standards.
• Develop and prepare monthly activity calendars in consultation with the Program Director.
• Support meal service operations, ensuring safety, sanitation, and food protection standards.
• Create program flyers, lunch tickets, and monthly meal labels; manage related documentation.
• Plan, organize, and supervise on-site and off-site trips, events, and holiday programs.

Skills

Interpersonal skills

Effective communication

Conflict resolution

Cultural competence

Availability for operations

Familiarity with NYC AGING standards

Food protection certification

Education

Bachelor’s Degree in Human Services / Social Work or related field

Associate’s degree with 2–3 years relevant experience

Job description

Reports to: Program Director

About CBN

The Carter Burden Network (CBN) promotes the well-being of older adults 60 and older through a continuum of services, advocacy, arts and culture, health and wellness, and volunteer programs—all oriented to individual, family, and community needs. We are dedicated to supporting the efforts of older adults to live independently, safely, and with dignity in their own homes and communities.

Position Overview

The Assistant Program Director & Case Worker supports the Program Director in the day-to-day operations of the Bill Dionne Luncheon Club, ensuring the smooth coordination of services, compliance with NY Aging requirements, and delivery of high-quality programs and meals to older adult participants.

The Assistant Program Director embodies strong leadership, communication, and organizational skills, with an emphasis on community engagement, operational oversight, and participant support. The ideal candidate demonstrates flexibility, compassion, and a collaborative spirit, with a commitment to CBN’s mission and values.

The Assistant Program Director plays a central role in modeling and reinforcing these values across staff, volunteers, and program participants:

• Responsibility: Ensures daily operations, reporting, and program delivery meet organizational and funder standards, taking ownership of outcomes and follow-through.
• Boldness: Contributes new ideas to enhance member engagement, improve efficiency, and strengthen community partnerships.
• Heart: Builds genuine connections with members, volunteers, and staff, fostering a welcoming, compassionate environment.
• Respect: Demonstrates professionalism and empathy in every interaction, honoring the individuality, culture, and experiences of older adults and colleagues.
• Community: Creates an inclusive and vibrant environment that values participation, collaboration, and shared purpose within the Luncheon Club and broader CBN network.

The Assistant Program Director will support the Director and Older Adult Center members through a variety of tasks, including:

Program & Operations Support

• Assist with the daily management of the Luncheon Club, ensuring programs and operations run smoothly and align with NYC AGING standards.
• Develop and prepare monthly activity calendars in consultation with the Program Director.
• Support meal service operations, including maintaining required safety, sanitation, and food protection standards.
• Create program flyers, lunch tickets, and monthly meal labels
• VIVE Unit Entry
• Act as on-site lead in the absence of the Program Director.

Case Assistance & Participant Support

• Maintain NYC Aging Case Assistance/Information & Referral (CA/IR) units.
• Provide direct participant assistance and referrals to community resources as needed.
• Maintain member records and documentation in the Vive database in compliance with reporting requirements. Responsible for maintaining intake forms, release of information forms, worker log, information worker log and case notes for interactions with both Homebound and Congregate clientele.
• Attend at least 2NYC Aging funded training each year.

Community Engagement

• Promote programs, events, and services through outreach and partnerships to increase participation and community visibility.
• Support the Volunteer Corps in engaging and coordinating volunteer activities that enhance program delivery.

Administrative & Fiscal Support

• Assist the Program Director with budget oversight and fiscal management.
• Support procurement and supply tracking, ensuring adherence to program budgets and reporting timelines.
• Assist with facility management and ensure compliance with all safety, health, and NYC AGING performance standards.

Trips & Special Events

• Plan, organize, and supervise on-site and off-site trips, special events, and holiday programs.
• Provide coverage on cooling days, including extended and weekend hours as required by NYC Aging.

Core Competencies

• Operational Excellence – Manages daily center functions efficiently and ensures compliance with NYC AGING and CBN standards.
• Case Assistance & Participant Support – Provides compassionate guidance, referrals, and advocacy for older adult members.
• Communication & Collaboration – Communicates clearly, listens actively, and fosters cooperation across teams.
• Fiscal & Administrative Responsibility – Supports budgeting, reporting, and resource stewardship with accuracy and integrity.
• Adaptability & Problem Solving – Responds flexibly to changing priorities and resolves issues with calm efficiency.

Embodiment of Core Values – Demonstrates responsibility, boldness, heart, respect, and community in all aspects of work.

Skills and Qualifications

• Bachelor’s Degree in Human Services, Social Work, or related field (or an Associate’s degree with 2-3 years relevant experience).
• Familiarity with NYC AGING standards.
• Possession of an NYC Certificate in Food Protection or willingness to obtain.
• Strong interpersonal skills, including effective communication and conflict resolution abilities.
• Cultural competence and the ability to work with diverse populations.
• Availability to support center operations, including lunch service and emergency response efforts.

Supervisory Responsibilities:

This position does not have direct reports; however, they do ensure program continuity in the Directors absence, including oversight to volunteers, part-time staff, or interns in coordination with the Program Director.

Schedule

Monday – Friday 8:30 – 4:30 and Saturdays as needed

Physical Requirements

The role is based in a senior center environment, requiring a mix of administrative work and direct interaction with program participants. Must be able to lift up to 20 pounds occasionally for program setup or event preparation. The position may require standing for extended periods, especially during events or meal services. The work environment is primarily indoors but may include outdoor activities for trips or community outreach. Must also be able to assist with light physical activities when necessary, such as helping clients with mobility issues during assessments or while transitioning from one area to another.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.