Assistant Production Associate

SNI Companies; Andover (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in staffing and recruiting seeks a Staffing and Recruiting Professional for an on-site, temp-to-hire position in Andover, MA. This entry-level role requires mathematical skills, attention to detail, and the ability to deliver excellent customer service in a clerical setting. The successful candidate will handle policy submissions, renewals, and assist agents using the ACX system, ensuring top-notch service and operational excellence.

Qualifications

• Entry-level position requiring strong mathematical and data entry skills.
• Ability to work independently and adapt to changing workloads is essential.
• Excellent customer service abilities are critical for this role.

Responsibilities

• Prepare and enter new submissions for policy issuance according to specifications.
• Assist agents with quoting and process changes in the ACX system.
• Provide excellent customer service to agents and underwriters.

Skills

Mathematical skills

Data entry skills

Customer service

Attention to detail

Ability to multi-task

Flexible and adaptable

Job description

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Direct message the job poster from SNI Companies

Staffing and Recruiting Professional - [e-mail] - (978)-747-2480

This is a temp to hire position. All candidates must be local/commutable to Andover, MA. This is a 100% on-site position.

Essential Functions

• Prepare and enter new submission for policy issuance or quote purposes vias ACX according to specifications by agent or underwriter. Run reports, set up tasks, and contact agents for additional information.
• Sorts and prioritizes ACX tasks, returned mail, emails, and faxed requests.
• Prepares, categorizes, scans, and uploads requests and correspondence to the Policy File.
• Attend scheduled training sessions with Team Lead.
• Review and process renewal policies verifying changes and premium. Correct system generated renewals. Check and account for all ACX Personal Lines policy renewals.
• Process endorsement change requests. If necessary, obtain the required information and documents.
• Review Umbrella Renewal Questionnaires, runs MVRs, and process approved changes. Send high level URQs to Underwriting Assistants/Underwriters for approval.
• Returns URQs that require additional information.
• Set up tasks and add comments in the ACX system that pertain to correspondence.
• Process approved endorsements in the ACX system and attach request to the Policy File.
• Assist Agents with quoting, questions, and issues in the ACX system.
• Assign tasks to the Personal Lines Underwriters that require decision making and knowledge of Underwriting Program Guidelines.
• Prepares certified copies/duplicate policies, endorsements, and files in accordance with Underwriter, Claims Examiner, and agent requests.
• Provides excellent customer service to mortgage companies, Agents, Underwriters, and Fieldmen.
• Report issues in programming to proper parties and provide specific examples.
• Retain detailed notes to ensure accurate work accomplished with reasonable speed and maintain record of changes in procedure for one own’s individual use.
• Attending ACXhange system training.
• The employee will perform any task requested by the Supervisor, Assistant Supervisor, or Team Lead that would contribute to the smooth operation of the department/Company.
• Mathematical and data entry skills.
• Ability to work independently.
• Ability to multi- task, detail oriented.
• Flexible and adaptable to changing workloads and priorities.
• The employee is expected to adhere to all Company policies.

Key Performance Indicators

• Attendance daily, unless on personal time, sick leave or vacation, arriving at 8:15 am until 4:30 pm.
• Proactively supports underwriters and works as team player, as evidenced by receiving acknowledgements from underwriters, manager and/or colleagues.

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance

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