Assistant Practice Manager

Beth Israel Lahey Health, Inc.; Massachusetts; On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Practice Manager to oversee daily operations in a primary care setting. This role emphasizes excellent customer service and requires strong leadership skills to manage staff and coordinate workflows effectively. The ideal candidate will have experience in a supervisory position and be proficient in essential office applications. Join a supportive environment that values growth and inclusivity while making a positive impact on patient care.

Benefits

Comprehensive benefits

Support for work-life balance

Culture of learning and growth

Qualifications

• 3-5 years of related experience with 1-3 years in a supervisory role.
• Proficient in Microsoft Office applications and web-based tools.

Responsibilities

• Oversees daily operations of the primary care practice.
• Supervises clinical and administrative support staff.
• Implements processes for efficient work processing.

Skills

Microsoft Office

Effective Communication

Customer Service

Problem Solving

Education

High School diploma or GED

Associate degree

Tools

Web-based tools

Job description

Job Summary

The Assistant Practice Manager oversees and facilitates the daily operations of a primary care practice, ensuring excellent customer service to patients, families, and visitors. Responsibilities include planning and organizing support staff work, coordinating workflows, implementing systems and procedures, and serving as a resource for clinicians and staff.

Essential Responsibilities

• Supervises clinical and administrative support staff, emphasizing sensitivity to patients and service standards.
• Plans, organizes, and oversees staff schedules, coverage, and assignments to meet operational needs.
• Participates in hiring, performance reviews, and addresses staff performance issues.
• Coordinates coverage for absences, breaks, and training.
• Implements processes for efficient work processing, including scheduling, referral management, and visit documentation.
• Develops office orientation procedures in collaboration with Practice Managers.
• Supervises physician billing and acts as a resource for charge entry.
• Answers telephones and manages urgent messages.
• Prepares weekly revenue cycle reports.
• Has authority to direct daily staff activities.
• Assists in budget planning and monitoring.

Qualifications

• High School diploma or GED required; Associate degree preferred.
• 3-5 years of related experience and 1-3 years of supervisory/management experience.
• Proficient in Microsoft Office applications and web-based tools.

Competencies

• Decision Making, Problem Solving, Independence of Action, Effective Communication, Knowledge, Teamwork, Customer Service.

Physical Requirements

Light work: exerting up to 20 pounds of force frequently, with periods of standing and moving throughout the hospital campus.

Additional Information

All staff must be vaccinated against influenza and COVID-19. Beth Israel Lahey Health promotes a culture of learning, growth, and inclusivity, offering comprehensive benefits and support for a healthy work-life balance.