Assistant Portfolio Manager

1KD THR Property Management LP; Dallas (NC); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus program

Generous paid time off (PTO)

Job summary

Invitation Homes is seeking an Assistant Portfolio Manager to support the Portfolio Director in day-to-day operations for single-family rentals. You will help manage financials, occupancy, and resident relations while ensuring policy compliance and delivering responsive customer service.

Responsibilities include assisting with portfolio management, reporting, AR processes, and documentation. A valid driver's license and knowledge of property management software are required; experience with

Qualifications

• Proven administrative experience in property management or related field.
• Valid driver''s license and access to own vehicle.
• Working knowledge of property management software and Microsoft Office.

Responsibilities

• Assist in managing a portfolio of single-family homes in line with company objectives and policies.
• Maintain occupancy levels, positive resident relations, and required reporting.
• Provide exceptional customer service during move-in/move-out and respond to requests.
• Monitor and process reports and tasks; support accounts receivable, deposits, reconciliations, and collections.
• Document resident and property issues in the PM system.
• Assist with electronic record keeping and lease file management.

Skills

Administrative experience

Customer service

Communication

Interpersonal skills

Tools

Property management software

Microsoft Office

Job description

Who We Are Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home.” But our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

The Assistant Portfolio Manager assists the Portfolio Director in the day-to-day operation of managing single-family home rentals including managing the financials and working with residents during their tenancy to ensure policy compliance while providing genuine customer service. This includes but is not limited to the following tasks:

• Assisting in managing a portfolio of single-family residential homes in accordance with company objectives, metrics, and policies
• Assisting the Portfolio Director in maintaining occupancy levels, ensuring positive resident relations, and complying with all reporting requirements
• Providing exceptional customer service by assisting with resident move-in/move-out needs and responding to requests in a professional and timely manner
• Monitoring and working through all applicable reports and tasks
• Managing accounts receivable processes, daily depositions, reconciliation, and collections efforts
• Managing resident and property related issues as they arise and document in specified property management system
• Assisting with all electronic record keeping including lease files for the residents in assigned areas ensuring file management quality control including document storage in proprietary database

Your Experience Includes

Proven administrative experience in Property Management or related field
Must possess a valid driver's license, an insurable driving record and access to their own motor vehicle
Working knowledge of property management software programs and Microsoft Office Applications
Customer service oriented; strong communication, organizational and interpersonal skills

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place.

We offer each new associate

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Salary Range

The salary range for this position is: $20.19 - $35.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law.
If you have a disability or special need that requires accommodation, please contact us at [e-mail].
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.