Assistant Personal Care Director

StoryPoint; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in Senior Living is looking for an Assistant Personal Care Director to oversee day-to-day care operations. This role entails managing care staff, ensuring adherence to care standards, and establishing effective communication with residents and their families. The ideal candidate will possess strong leadership qualities and a background in senior care, making a significant impact as part of a dedicated team.

Qualifications

• Prior experience in Senior Living preferred.
• Supervisory experience required.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Supervise care staff and ensure high-quality client care.
• Manage performance and development of care team.
• Maintain communication with families and community partners.

Skills

Problem-solving

Communication

Team Leadership

Client Relationship Management

Planning and Prioritization

Job description

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The Assistant Personal Care Director is responsible for the day-to-day supervision of care staff, follow-up with family members and residents regarding services provided, and support in identifying home care, hospice, and pharmacy referrals.

Required Experience:

• Prior experience in Senior Living preferred
• Supervisory experience required
• Strong problem-solving and critical thinking skills
• Proven high performer with excellent organization and communication skills

Key Accountabilities:

• Team Leadership: Manage, support, and be accountable for your care team’s performance
• Care Management: Ensure appropriate care is provided at the right cost with the right staffing
• Employee Engagement: Set clear expectations, offer regular feedback, and support staff development
• Resident & Family Communication: Provide high-quality care and maintain clear, consistent communication with families
• Community Partnerships: Foster relationships with internal and external partners (e.g., skilled care providers)
• 1440 Care Standards: Promote and lead according to the organization’s care standards

Additional Responsibilities:

• Provide and retain signed Client Rights documents in client records
• Maintain accurate client records for a minimum of 7 years
• Perform admission and quarterly evaluations or as needed (e.g., post-hospitalization, change in condition)
• Review incident reports and determine necessary actions or assessments
• Handle contracts, billing, A/R, and long-term care insurance processing
• Coordinate referrals for home care, hospice, and pharmacy services
• Communicate emergency policies and keep staff informed
• Contribute to overall organizational improvement
• Be available for flexible scheduling, including on-call, weekends, and holidays
• Perform other duties as assigned

Skills for Success:

• Strategic business and competitor knowledge
• Strong client relationship management
• High performance under pressure
• Effective planning and prioritization
• Team building and conflict management
• Open, clear, and frequent communication
• Willingness to embrace change and learn from experience
• Culturally competent and inclusive team player
• Ability to navigate organizational structure and compliance

Working Conditions:

• Long periods of standing; regular sitting, walking, and hand use
• Occasional lifting/moving of up to 25 lbs