Assistant Patient Service Manager-Trauma

Yale New Haven Health; New Haven (CT); On-site; USD 95,000 - 125,000; Full time

Job summary

The Assistant Patient Services Manager (APSM) at Yale New Haven Health leads patient flow and coordinates with charge nurses, medical teams, and support staff to ensure safe, efficient care 24/7. A Bachelor's degree is required (Master's preferred, nursing).

CT RN licensure is needed, with leadership experience, and a willingness to obtain specialty certification within 18 months. This role emphasizes PFCC, service excellence, and financial stewardship to support the organization's mission and

Qualifications

• Bachelor's degree required; Master's preferred (nursing).
• Two years of clinical nurse experience and at least 1 year in leadership/supervisory roles.
• Current CT RN licensure or eligibility for CT RN licensure.
• Specialty certification preferred or willing to obtain within 18 months of hire.
• Ability to direct a diverse workforce in a 24/7 hospital environment.

Responsibilities

• Lead patient flow and collaborate with charge nurses, medical teams, and support staff to ensure safe, efficient care 24/7.
• Share accountability for safe, high-quality care and optimal outcomes in the unit/department.
• Ensure safe staffing levels and clinical competence to deliver excellent nursing care.
• Provide direct patient care as needed to maintain staffing and skill mix.
• Contribute to financial performance and participate in unit strategies supporting organizational goals.
• Promote PFCC and service excellence across the patient and family experience.
• Oversee patient flow in outpatient settings and ensure safety and efficiency.

Skills

Clinical nursing experience

Leadership experience

Communication

Education

Bachelor's degree

Master's degree

Job description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Assistant Patient Services Manager (APSM) is responsible for ensuring high quality, safe reliable, and efficient care, in a defined functional area of patient services. The APSM uses managerial, interpersonal, and clinical skills to model, motivate, and monitor performance resulting in superior quality service, and financial outcomes. Responsibilities and accountabilities are held on a 24/7 basis. The Nursing strategic framework will be utilized by incorporating transformational leadership, structural empowerment, exemplary professional practice and new knowledge, innovation, and improvements. The APSM will collaborate with the PSM on a consistent basis to ensure communication of effectiveness of the above and all role responsibilities defined below.

EEO/AA/Disability/Veteran

Responsibilities

• Patient Flow: Serve as the clinical leader working in collaboration with the charge nurse, bed management and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow (in all care settings), facilitating the right patient, in the right bed or type of service, at the right time. In addition, in non-inpatient areas, serves as the clinical leader, responsible to oversee that safe patient flow is maintained and appropriate nursing and support staff are available while ensuring safety and efficiency.
• Shares accountability for safe, effective, high quality care and optimal outcomes in the patient care unit/department.
• Staffing and Effectiveness: Accountable to ensure safe staffing levels and clinical competence to provide excellent nursing care to every patient in the unit, clinic, or non-inpatient care area.
• Provides direct patient care as unit/ service line requires to ensure appropriate staffing levels and skill mix are maintained.
• Financial Performance: Participate in unit strategies to ensure the financial well-being of the organization and how the unit's day to day clinical operations impact the overall financial state of YNHH.
• Demonstrate a solid understanding of financial forecast related to organizational mission, vision, and values and organizational strategic business plan.
• Quality and Safety: A key leader who role models and supports excellence in clinical practice and promotes a culture of safe, high quality care on the unit/department. This will achieve superior outcomes.
• Ensures unit/ area visibility by conducting regular patient, staff and leader rounding.
• Service Excellence: Ensures the delivery of Patient and Family Centered Care (PFCC) at YNHH by working with patients and their families based on the four principles of PFCC: Participation, Dignity and Respect, Information Sharing, and Collaboration. Role Model YNHH Service Excellence Pledge standards creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, family/friends, physicians, staff, and support department personnel.
• Identify and analyze trends in service excellence and ensure staff accountability for adherence to YNHH Service Excellence standards.
• Patient Flow: Serve as clinical leader under direction of APSM, working in collaboration with the charge nurse, front desk and checkout, and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow (in all care settings). Oversees safe patient flow is maintained related to clinical support staff in outpatient urology while ensuring safety and efficiency.

Qualifications

EDUCATION

Bachelor's degree is required: Master's preferred (One degree must be in nursing.)

EXPERIENCE

Two years of clinical nurse experience and a minimum of 1 year leadership/supervisory experience (this may include committees, charge role, project management or other experiences that demonstrate leadership qualities.

LICENSURE

Current CT state RN licensure and/or eligibility for CT state RN licensure required. Specialty certification preferred or willing to obtain within 18 months of hire.

SPECIAL SKILLS

Ability to direct a diverse work force in a 24 hour per day operational environment. Passion for leading others in a challenging and changing environment by utilizing innovation, technology, and best practices.