Assistant Outlets Manager

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading global hotel organization seeks an Assistant Outlets Manager for their new restaurant. The role involves managing operations, training staff, and ensuring exceptional guest experiences. Ideal candidates will have experience in Food and Beverage management and strong leadership skills.

Benefits

Competitive benefits package

Discounts on Hilton products and services

Qualifications

• Minimum 2 years of experience in Food and Beverage management or supervision.

Responsibilities

• Overseeing day-to-day operations of the restaurant.
• Managing, supporting, and training the team.
• Handling guest queries promptly and efficiently.

Skills

Organizational Skills

Communication Skills

Leadership

Attention to Detail

Education

Degree in Hospitality Management

Job description

Job Description - Assistant Outlets Manager (HOT0BM9Z)

Job Number:

HOT0BM9Z

Work Locations

Hilton Toronto, 145 Richmond Street West, Toronto, M5H 2L2

Position Overview

The Assistant Outlets Manager is responsible for managing operations and leading the team in our new restaurant, Frenchy Bar et Brasserie. Working closely with the Restaurant General Manager, you are passionate about providing a best-in-class dining experience for our guests and members.

What will I be doing?

As an Assistant Outlets Manager, you will oversee both the Restaurant and Room Service operations to deliver a smooth, efficient, and exceptional guest and member experience. Your key responsibilities include:

• Overseeing day-to-day operations of Frenchy Bar et Brasserie to ensure all stations, levels of service, and guest experiences meet standards
• Managing, supporting, and training the team to deliver exceptional customer service
• Maintaining high levels of communication between outlets and other hotel departments
• Handling guest queries promptly and efficiently
• Recruiting, training, and developing team members
• Fostering a culture of teamwork, recognition, and hospitality
• Ensuring cash handling procedures are followed
• Conducting pre-shift briefings and identifying sales opportunities
• Participating in annual and mid-year appraisals with team members
• Evaluating guest satisfaction and implementing continuous improvements
• Staying informed about industry trends and proposing ideas to enhance Food & Beverage offerings
• Assisting with scheduling, budgeting, and policy adherence
• Ensuring compliance with security, fire regulations, health and safety legislation, and local licensing laws
• Supporting other departments as needed and maintaining good working relationships

What are we looking for?

Ideal candidates will demonstrate:

• Minimum 2 years of experience in Food and Beverage management or supervision
• Strong organizational, prioritization, and communication skills
• Attention to detail and accuracy
• Effective leadership and coaching abilities
• A solution-oriented mindset with results-driven approach
• Flexible availability, including early mornings, nights, weekends, and holidays
• Certified Smart Serve

Preferred qualifications include:

• A degree or diploma in Hospitality Management or equivalent

What will it be like to work for Hilton?

Founded in 1919, Hilton Worldwide has been a leader in hospitality, known for innovation, quality, and success. Our team members exemplify our Values:

• Hospitality - Delivering exceptional guest experiences
• Integrity - Doing the right thing always
• Leadership - Leading in our industry and communities
• Teamwork - Collaborating effectively
• Ownership - Taking responsibility for actions
• Now - Acting with urgency and discipline

We also value attributes such as living the values, quality, productivity, customer focus, and teamwork.

What benefits will I receive?

Competitive benefits package, discounts on Hilton products and services, and other perks typical of a global hotel organization.

Accessibility

Hilton is committed to accessibility and providing equal services to all guests. For more information on accessibility policies, contact [e-mail] or call 1-844-217-AODA.