Assistant Operations Manager- Rooms

Hyatt Hotels Corporation; Park City (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hotel brand seeks an Assistant Operations Manager - Rooms to oversee front office and housekeeping operations while facilitating growth and development opportunities across the hotel. The role demands strong communication and organizational skills, with responsibilities including scheduling and training, ensuring compliance with regulations, and coordinating events. Ideal candidates thrive in fast-paced environments and possess a desire to exceed guest expectations.

Qualifications

• Minimum of 1+ year as Rooms Management preferred.
• Experience training colleagues to improve operational performance and customer engagement.
• Ability to work flexible hours as a dynamic leader.

Responsibilities

• Oversee the front office and housekeeping operations within the hotel.
• Coordinate special events at the hotel as needed.
• Ensure compliance with federal, state, and local laws.

Skills

Communication

Analytical skills

Organizational skills

Team player

Tools

Opera

HotSOS

Job description

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Assistant Operations Manager - Rooms will oversee the front office and housekeeping areas within the hotel. The position is primarily focused on the Rooms operations, but may include duties in the Food & Beverage division, based on operational needs. This position allows for great growth and development by being able to work in multiple outlets and venues across the hotel. Responsibilities may include scheduling, forecasting and training, ensuring compliance with federal, state and local laws as well as all operating procedures. This person may also coordinate special events at the hotel. The Assistant Operations Manager- Rooms must have strong communication and analytical skills.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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Qualifications

• Minimum of 1+ year as Rooms Management preferred
• Entry level knowledge of Events Operations within the following areas of front office and housekeeping preferred.
• Success in training/developing colleagues of various skillsets to improve operational performance and customer engagement
• Working experience with Opera and HotSOS
• Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Hyatt House Charlotte/Center City | Charlotte , NC , US

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