Assistant Operations Manager - MIT

SBM Management Services, LP; Cincinnati (OH); On-site; USD 60,000 - 65,000; Full time

Job summary

SBM Management Services, LP is seeking a Manager in Training (MIT) in Cincinnati, Ohio. This intensive six-week program offers hands-on experience and mentorship for recent graduates or early-career professionals, preparing them for leadership roles in facility management. Participants will develop essential skills in team management, customer service, and operational efficiency, with a clear path to a managerial position upon successful completion.

Qualifications

• Bachelor’s degree or equivalent professional experience required.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and general computer skills.

Responsibilities

• Develop and manage work schedules to ensure service efficiency.
• Conduct inspections and evaluations for quality, safety, and service adherence.
• Address and resolve customer service requests in collaboration with management.

Skills

Customer Service

Problem Solving

Project Management

Communication

Education

Bachelor’s degree or equivalent professional experience

Tools

Microsoft Office

Job description

Operations Leadership JobsCincinnati,Ohio

Manager in Training (MIT) Position- Assistant Operations Manager

RELOCATION REQUIRED AFTER 6 WEEKS

Are you a recent graduate or early-career professional ready to launch your leadership journey? SBM’s Manager in Training (MIT) program offers hands-on experience, mentorship, and skill development to fast-track your career in facility management. Gain the expertise and confidence needed to step into a leadership role and make a lasting impact.

MIT Program

Our Assistant Operations Manager MIT program is an intensive six-week, blended-learning experience that provides comprehensive exposure to managing a business within the facilities industry. Training takes place on-site at client locations, where participants receive hands-on learning, expert guidance, real-time feedback, and personalized mentorship from industry professionals. This role is ideal for college graduates and professionals seeking career development opportunities.

Participants who successfully complete the MIT program will transition into a managerial role, leading their own team. This program serves as a launchpad for future leadership opportunities, as SBM strongly promotes internal career growth. Many of SBM’s senior leaders—including C-suite executives, Vice Presidents, and Site Managers—are graduates of the MIT program.

What to Expect in Training

• Continuous Learning & Development: The program spans approximately six weeks, providing hands-on experience, mentorship, and structured learning plans covering all aspects of managing SBM’s fast-paced client facilities. Graduates have the opportunity to secure a managerial position within one of SBM’s accounts.
• Team Management: Develop and apply interpersonal and leadership skills to foster a positive, motivated team environment. Responsibilities include employee development, performance feedback, recruitment, and staff planning.
• Collaborative Teamwork: Work in a dynamic team environment, providing operational support, management training, problem-solving, and engaging with senior leadership.
• Exceptional Customer Service: Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.
• Travel Opportunities: Gain exposure to different client sites by supporting new transitions and collaborating with key team members nationwide.

Key Responsibilities

• Develop and manage work schedules to ensure service efficiency
• Assign and oversee personnel routes and schedules, ensuring compliance.
• Conduct inspections and evaluations for quality, safety, and service adherence.
• Monitor inventory, supplies, and equipment usage.
• Research and implement operational improvements.
• Address and resolve customer service requests in collaboration with management.
• Assist in executing company policies, goals, and strategic initiatives.
• Assess facility space utilization and assist with planning budgets and modifications.
• Participate in long-term planning, conceptual designs, and capital investment strategies.
• Coordinate contract proposals, specifications, and documentation.
• Ensure compliance with safety regulations (OSHA, ADA, FLSA, etc.).
• Serve as a liaison between customers, employees, subcontractors, and clients.
• Maintain contractor relationships and oversee contract execution.
• Conduct and attend meetings to ensure real-time communication across all levels.
• Support HR-related concerns, including interviewing, coaching, and training.
• Travel may be required.

Qualifications

• Relocation required after training
• Bachelor’s degree or equivalent professional experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and general computer skills.
• Strong customer service, problem-solving, and project management abilities.
• Ability to interpret, analyze, and respond to inquiries from customers, regulatory agencies, and business stakeholders.
• Excellent presentation, training, and coaching skills

This role offers a fast-paced, hands-on leadership development experience with significant career growth potential within SBM. Apply today and take the next step toward a rewarding managerial career!

Shift: Various working shifts

Compensation: $60,000 - $65,000 per year

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.