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The King County Library System seeks an Assistant Operations Manager to enhance public service quality and support library operations. Ideal candidates will bring two years of library experience, strong leadership skills, and a commitment to serving diverse communities, contributing to the Cedar Region's dynamic library environment.
Job Number: 2025-00092
The King County Library System (KCLS) is seeking anAssistant Operations Manager (AOM)to provide high quality public service and support to the Cedar Region.
The ideal candidate will have experience delivering high-quality customer service, model and championKCLS mission, vision, and values, demonstrate high empathy and passion for working with diverse populations in a public service role, and exhibit a comfortable confidence in working directly with the public in sometimes challenging situations. Successful candidates will possess two years of public library experience or equivalent experience in direct public service environments which may occasionally be high stress.
About the Opportunity:
TheAssistant Operations Manager's primary responsibility is overseeing and supervising Library Page staff including hiring, training, coordinating work assignments, scheduling, conducting performance evaluation, and corrective action, when needed. This position has shared oversight of daily library operations in support of the Operations Manager and other Management Team members.
The successful candidate for this position will be able to work collaboratively with others, adapt nimbly to changing needs, recognize and set priorities, plan, and operate in ambiguous or high stress conditions, coordinate and organize their own work and oversee the work of others. Supervisory experience preferred.
Required Application Material: Applicants must attach a current resume and cover letterwhich addresses relevant work experience, education, and training as it relates to this position.
The work schedule for the Assistant Operations Manager will be as follows:
The above schedule is subject to change based on business needs.
*The Assistant Operations Manager will provide support within the Cedar Region as needed. The Cedar Region includes the following libraries:
About King County Library System (KCLS):
KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.
Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.
From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.
The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.
KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire.
Need an accommodation to apply or interview? Call (425) 369-3224 or emailemployment@kcls.org.
KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.
Core Competencies:
Each KCLS position has job-specific competencies. These competencies describe characteristics needed for optimum performance in the position. In addition, there are organizational competencies applicable to all positions at KCLS that encompass the culture and set expectations for how work is performed.
Organizational Competencies
Customer Focus
Primarily focused on customer needs, able to deliverhigh quality, value addedservices. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.
Valuing Diversity
Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.
Ethics, Values, and Judgment
Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality.
Professional & Technical Knowledge
Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others.
Leadership Competencies
Coaching and Counseling
Facilitates the development of other’s knowledge, abilities, and skills to fulfill job and role responsibilities more effectively. Provides timely feedback, guidance, and encouragement to help others achieve better performance and goals; builds confidenceofothers.
Managerial Courage
Tactfully provides direct and actionable feedback in a timely manner, is open and direct but not intimidating; deals head-on with people and problems even in the most difficult situations.
Job-Specific Competencies
Communicates Effectively
Conveys ideas/informationin a way that is clear, engaging, and suitable to the audience. Main point of their message is apparent. Listens more than they speak, responds appropriately. Seeks influence.
Decision Quality
Makes decisions and solves problems, can deal adeptly with varied levels of complexity, ambiguity, and risk; takes responsibility and accepts ownership for decisions regardless of outcome. Responds promptly and appropriately in crises situations.
Building Effective Teams
Blends people into cohesive teams that apply their diverse skills and perspectives to achieve common goals; creates and supports strong morale and a healthy work environment.
Accountability
Holds self, direct reports, and others accountable for achieving intended outcomes; follows up and monitors progress to ensure that things stay on track; models organizational values and norms.