Assistant Operations Manager (IAH)

CLEAR; Houston (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Operations Manager to join their airport leadership team. This role is crucial for driving daily operations, ensuring the highest levels of security and customer service. The ideal candidate will thrive in a fast-paced environment, coaching and mentoring a dedicated team while managing multiple priorities. With a commitment to creating seamless experiences, this position offers a unique opportunity to make a significant impact in the travel industry. If you're ready to take on a hands-on leadership role with a dynamic team, this is the perfect opportunity for you.

Qualifications

• 1-2 years of leadership experience in customer-facing operations.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead daily operations at the airport, ensuring security and service standards.
• Coach and mentor the team to meet sales and customer service goals.

Skills

Leadership Experience

Interpersonal Skills

Communication Skills

Organizational Skills

Technology Proficiency

Job description

Join to apply for the Assistant Operations Manager (IAH) role at CLEAR.

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading daily floor operations at your station. The ideal candidate thrives in a fast-paced environment and is a hands-on coach for security, customer service, and sales.

Key Responsibilities Include:

1. Spend 80% of time on the floor in a customer-facing environment at the airport.
2. Ensure CLEAR and TSA policies and procedures are conducted with the highest levels of security and integrity.
3. Monitor and drive security, service, and sales on each shift.
4. Manage shift briefings, debriefs, huddles, and handle changes, breaks, and rotations. Coach, mentor, and train the team to meet sales and customer service standards.
5. Oversee asset control and devices; understand how our technology works and troubleshoot when necessary.
6. Represent CLEAR throughout the airport, TSA, and airline community by building strong stakeholder relationships.
7. Manage incident prevention and responses.
8. Attend station management team meetings.

Ideal candidates will have:

1. 1-2 years of leadership experience in a customer-facing operation (retail, restaurants, hospitality, rental cars).
2. Excellent interpersonal and communication skills with the ability to motivate, mentor, and influence others.
3. Ability to manage multiple priorities in an ever-changing environment.
4. Strong organizational skills to handle multiple tasks.
5. Proficiency in using technology daily.
6. Ability to successfully complete a government background investigation.
7. Ability to stand and walk for extended periods.
8. Ability to follow policies and procedures set by CLEAR, airport, state, and federal regulations.
9. Availability to work non-traditional schedules, including weekends, holidays, early mornings, and evenings.

About CLEAR:

CLEAR's mission is to create frictionless experiences that feel like magic. With over 27 million members and global partners, we are transforming how people live, work, and travel by providing secure, seamless experiences at airports, stadiums, and more.

We provide reasonable accommodations for individuals with disabilities or protected needs. Please inform us if you require accommodations during the application or employment process.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Consumer Services