Assistant Operations Manager - Front Desk

New Jersey Department of Children and Families; Morristown (NJ); On-site; USD 52,000; Full time

Job summary

Join Hyatt Regency Morristown as an Assistant Operations Manager, where you'll enhance guest experiences at the Front Desk. Located in Morristown's historical district, you will oversee check-ins and guest situations while collaborating with various hotel departments. The role offers benefits such as complimentary hotel nights, medical coverage, tuition reimbursement, and a supportive work environment.

Benefits

Complimentary hotel nights and discounts

Medical insurance benefits

Tuition Reimbursement

401K/Employee Stock Purchasing Plan

Free parking/ free meal

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Experience in front office supervisory role preferred.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Check guests in and out at the Front Desk.
• Address guest situations and improve guest experience.
• Assist with operations in housekeeping and F&B areas.

Skills

Communication

Customer Service

Flexibility

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Join our amazing team at Hyatt Regency Morristown which is situated in the heart of downtown Morristown's historical district near George Washington's Headquarters, The Morris Museum, and Fosterfields Living Historical Farm. Our newly renovated hotel features 256 guestrooms including 50 spacious studio suites. With more than 31,000 square feet of revitalized meeting and banquet space, the hotel provides premier meeting experience in the Tri-State area.

What are additional benefits working at Hyatt Regency Morristown

• Complimentary hotel nights and discounts at Hyatt properties around the world
• Medical insurance benefits for you and your dependents 30 days after joining
• Tuition Reimbursement and 401K/Employee Stock Purchasing Plan
• Free parking/ free meal

The Assistant Operations Manager will be responsible for enhancing our guest experience at the Front Desk by checking guests in and out, addressing any guest situations brought to the front desk. The position will have exposure to the housekeeping department and F&B areas of the hotel to assist with the overall operations within the hotel.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

The hourly rate for this position is: $21.05, annualized at $52,000 based on 45 hours per week.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Ability to work a flexible schedule (including weekends/holidays/overnight)