Assistant Operations Manager | Canton Memorial Civic Center

ASM Global; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation

401k plan

Job summary

Legends Global seeks an Assistant Operations Manager for on-site leadership at Canton Memorial Civic Center in Canton, OH. You will supervise Event Services staff, coordinate client meetings, and liaise with service contractors to ensure seamless events.

The role requires a Bachelor’s degree and at least two years of management experience coordinating events in large venues. Excellent verbal and written communication, organizational skills, and the ability to manage multiple tasks are essential

Qualifications

• Bachelor's degree required; experience coordinating events in a multi-purpose facility preferred.
• Minimum of two years management level experience coordinating events in a convention center or major hotel.
• Excellent verbal and written skills needed.
• Working knowledge of facility management, services, and equipment.

Responsibilities

• Supervises Event Services staff and oversees all facility operations related to events.
• Meets with clients to plan and organize meetings and events.
• Coordinates activities with service contractors for events.
• Interprets contracts, policies, and procedures for clients.
• Prepares cost estimates and monitors final billing.
• Assists in scheduling operational set-ups and training staff.
• Serves as primary liaison between clients and facility departments.
• Monitors in-house events to ensure successful outcomes.
• Participates in planning and facility meetings to support operations.
• Acts as Manager on duty as required.

Skills

Organizational skills

Planning

Interpersonal skills

Verbal communication

Written communication

Supervisory experience

Education

Bachelor's degree (B.A.) from four-year college or university

Job description

POSITION: Assistant Operations Manager LOCATION: Canton, OH

ABOUT CANTON MEMORIAL CIVIC CENTER Located in Canton, Ohio, Canton Memorial Civic Center has been a premier destination for sports, entertainment, and community events since 1951. The venue features a 16,000-square-foot arena with seating for up to 5,000 guests, an 8,000-square-foot McKinley Room, and additional flexible event spaces. From concerts and sporting events to trade shows, conferences, banquets, and community gatherings, Canton Memorial Civic Center provides a versatile setting for a wide range of events and experiences. The venue also plays a longstanding role in Canton’s rich sports tradition, including events surrounding the Pro Football Hall of Fame Enshrinement Festival.

Essential Duties and Responsibilities

• Supervises staff and oversees all aspects of facility operations related to events.
• Meets with client groups to plan and organize assigned meetings and/or events.
• Coordinates activities with the various service contractors for assigned meetings and/or events.
• Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
• Prepares cost estimates and monitors final billing.
• Provides clear, concise, and timely communication of detailed requirements to operational departments.
• Assists in scheduling operational set-ups to provide equipment or service needs.
• Monitors and supervises facility set-up when necessary.
• Assists in training Event Services staff.
• Serves as primary liaison between clients and facility departments.
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events.
• Follows-up on all client requests, concerns, and problems.
• Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
• Serves as Manager on duty as required.

Supervisory Responsibilities

Directly supervises the Event Services staff. The Event Manager carries out supervisory responsibilities in accordance with Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university. Minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food, and beverage functions etc. in a Convention Center or Major hotel. Excellent verbal and written skills needed. Working knowledge of the principles of facility management, services, and equipment for a similar facility.

Skills and Abilities

Excellent organizational, planning, and interpersonal skills. Exceptional written and verbal skills. Ability to prioritize multiple projects. Demonstrate problem-solving and communication skills. Supervisory experience required. Professional presentation, appearance, and work ethic.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site - (Canton Civic Center/Centennial Plaza/Hall of Fame City Ice Rink/Canton, OH)

ABOUT WORKING AT LEGENDS GLOBAL

At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world‑leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.