Assistant Operations Manager (BOS)

Fountain; Boston (MA); On-site; USD 40,225; Full time

Job summary

A leading security service provider is seeking a team leader in Boston to oversee customer service operations at the airport. This role focuses on maintaining high-security standards and requires strong leadership and communication skills. Candidates must have 1-2 years of leadership experience in a customer-facing environment. The position offers competitive compensation at $29.20/hour and involves a non-traditional work schedule.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in an ever-changing environment.

Responsibilities

• Spend 80% of time in a customer-facing environment at the airport.
• Ensure policies and procedures are conducted with high security.
• Manage incident prevention and responses.

Skills

Leadership in customer-facing operation

Interpersonal communication skills

Organizational skills

Technological proficiency

Job description

Address Boston Logan International Airport (BOS), East Boston, MA 02128, USA

Compensation $29.20/hour

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations Coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Qualifications

• 1-2 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in an ever-changing environment
• Strong organizational skills with the ability to manage multiple priorities and tasks
• Proficiency in using technology daily in your work
• Required to successfully complete a government background investigation
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 27+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

Accommodation Statement

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.