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Assistant Operations Manager – Hotel

Susan Hamilton Group

Florida

On-site

GBP 45,000

Full time

8 days ago

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Job summary

An exciting opportunity awaits a passionate Assistant Hotel Operations Manager to join a prestigious 5* hotel group across the stunning Highlands of Scotland. This dynamic role involves supporting various properties, managing staff, and ensuring exceptional guest experiences. Ideal candidates will possess a strong background in hotel management, excellent customer service skills, and a flexible, hands-on approach. With accommodation provided during shifts, this is a unique chance to thrive in a vibrant hospitality environment while making a significant impact across multiple locations.

Qualifications

  • Proven work history in hotel management roles.
  • Experience in 5* or 4* hotel environments.

Responsibilities

  • Support management in running hotel properties.
  • Ensure guest satisfaction and resolve issues effectively.

Skills

Hotel Management
Customer Service
Operations Management
Staff Management
Training and Development

Job description

Assistant Hotel Operations Manager, Roaming role, 5* Hotels, Highlands Scotland £45k

Fantastic opportunity for a motivated and passionate Assistant Operations Manager to support this 5* luxury hotel group across all their sites.

The hotel collection has properties mainly across the Highlands of Scotland with standards at 5* level. With the growth of the collection, they are now looking for a strong and passionate Assistant Operations Manager to support the hotels where needed.

In this unique role, you will be
* Working alongside Management in supporting/running of properties
* Covering long term absences as well as staff shortages
* Taking responsibilities for management of staff
* Involved in training and development
* Hands on in all areas including day to day operations
* Liaising with guests and ensuring guest satisfaction is more than exceeded

As the collection is spread across a wide area, you must be prepared to stay away from home – accommodation will be provided whilst on shift however you will need to have your own base. It is also essential to have your own car to get to properties.

You as our ideal candidate, would be
* an enthusiastic Duty Manager, Junior or Assistant Operations Manager or Hotel General Manager with a proven work history
* experienced with working knowledge within a 5* or (minimum) 4* hotels
* attentive to detail with exceptional customer service skills
* able to resolve any issues in a logical and practical manner
* able to work under pressure whilst remaining calm and reasonable
* hands on and able to jump in where needed
* flexible and willing with a positive, can do attitude
* happy to stay away from home
* have your own transport and be willing to travel

This is a truly exceptional opportunity for an enthusiastic and dynamic Assistant Hotel Operations Manager. For more information, apply immediately.

*All candidates must be eligible to live and work in the UK at the time of application

INDLP

Skills:
Hotel, Operations Manager, Assistant Operations Manager, Hotel Support Manager, 5* hotel, Inverness, Highlands, Scotland

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