Assistant Operations Manager

MacKenzie Management Company; Virginia (MN); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in the corporate real estate market is seeking a dedicated Property Manager to oversee daily operations and ensure properties remain in pristine condition. This role involves conducting inspections, managing vendor relationships, and fostering positive tenant relations. With a focus on operational efficiency and tenant satisfaction, you will play a key role in maintaining the high standards of the properties. Join a dynamic team and contribute to the success of a leading firm in the Mid-Atlantic region, where your expertise will be valued and your efforts rewarded.

Qualifications

• Experience in property management and overseeing daily operations.
• Strong administrative skills with attention to detail.

Responsibilities

• Oversee daily property operations and conduct inspections.
• Manage vendor relationships and ensure tenant compliance.

Skills

Property Management

Vendor Management

Tenant Relations

Inspection Skills

Administrative Skills

Education

Bachelor's Degree in Business Administration or related field

Job description

Physical Management Duties:

• Oversee daily property operations to ensure it remains in pristine condition.
• Conduct property inspections, including spot checks of Building Engineer’s life safety and vacant space inspections.
• Perform daily site visits from Monday to Friday to check cleanliness, landscaping, trash, glass, etc.
• Conduct monthly janitorial inspections and walk-throughs with the janitorial supervisor.
• Perform monthly detailed building inspections of the entire property.
• Carry out weekly lighting inspections in common areas, storefronts, signage, and parking lots, with assistance from engineers and security.
• Review tenant storefronts and report any non-compliance issues to the Property Manager.
• Follow up with Building Engineers to prioritize and resolve issues.
• Identify trends in Work Orders and escalate issues to the Property Manager.
• Oversee third-party vendors to ensure quality service.
• Assist the property manager in monitoring maintenance and operational expenses for cost efficiency.
• Support Building Engineers in coordinating vendors for minor repairs such as plumbing and roofing.
• Conduct move-out walk-throughs with tenants and prepare necessary move-out documentation.

Administrative Duties:

• Order signage for tenants (retail and office).
• Prepare estoppels, standard agreements, and service contracts.
• Respond promptly to tenant calls and requests.
• File incident reports for accidents or incidents at the property.
• Update building policies and procedures as needed.
• Collect tenant insurance certificates and HVAC policies where applicable.
• Maintain the Billable Repair Schedule.
• Prepare and update the tenants' handbook.
• Manage FOBs and parking stickers, including coding, delivering, and conducting annual audits.
• Assist in ensuring tenant compliance with lease terms regarding property use, maintenance, and insurance.
• Develop positive relationships with tenants through meetings and visits.
• Respond professionally to tenant concerns and requests.
• Monitor tenant improvements, conduct walk-throughs upon completion, and address feedback.
• Notify tenants of upcoming work or inspections.
• Support retailer initiatives to promote business visibility and community engagement.

Marketing/Event Coordination:

• Collaborate with external consultants on marketing and events.
• Organize monthly tenant events and coordinate special projects and events.

Company Overview

MacKenzie Ventures, LLC (MacKenzie) is a multi-disciplinary team excelling in Maryland and Virginia’s corporate real estate market. Comprising five firms, MacKenzie offers comprehensive services including leasing, sales, investment, advisory, construction, property and asset management, capital placement, investment, development, and market research. With over 225 employees across offices in Annapolis, Baltimore, Bel Air, Columbia, Lutherville, Maryland, and Charlottesville, Virginia, MacKenzie is among the largest full-service commercial real estate firms in the Mid-Atlantic region.