Assistant Operations Manager

MV Transportation; Town of Texas, Houston (WI, TX); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Operations Manager to lead and support operations at a key location. This role involves managing daily transportation operations, ensuring compliance with policies, and fostering a strong safety culture. Ideal candidates will have management experience in a paratransit environment and possess excellent communication skills. You will be responsible for training and mentoring staff, maintaining client relationships, and driving operational excellence. Join this dynamic team and make a significant impact in a fast-paced setting, where your leadership will help shape the future of transportation services.

Qualifications

• 1-3 years of management experience in a paratransit environment.
• Strong written and verbal communication skills are essential.

Responsibilities

• Manage on-time performance and driver availability effectively.
• Oversee safety and training programs to ensure compliance.

Skills

Management Experience

Scheduling

Personnel Management

Training

Written and Verbal Skills

Knowledge of Contractual Obligations

Fast-Paced Environment Management

Tools

Trapeze

Job description

Assistant Operations Manager

Job Locations: US-TX-Houston

Job ID: 2025-9169

Position Type: Regular Full-Time

Overview

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Responsibilities

MV Transportation is seeking an Assistant Operations Manager who will provide support, leadership, and direction to the assigned operating location to ensure the delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Assistant Operations Manager is primarily responsible for but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Implement, promote, and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Qualifications

Talent Requirements:

• Must have 1-3 years of management experience in a similar-sized paratransit environment.
• Experience in scheduling, personnel management, and training is preferred.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations is essential.
• Understanding of company policy to ensure consistent driver activity assessment.
• Trapeze experience is preferred.
• Experience managing a fast-paced environment.

MV Transportation is committed to Equal Employment Opportunity and prohibits discrimination based on race, color, religion, creed, national origin, sex, disability, veteran status, genetic information, or other protected categories. The information collected is used solely for employment purposes. Applicants may be subject to pre-employment drug testing and background checks where permitted by law.