Assistant Operations Manager

NYU Grossman School of Medicine; New York (NY); On-site; USD 70,482 - 121,581; Full time

Job summary

NYU Grossman School of Medicine in New York, NY seeks an Assistant Operations Manager to support departmental operations, budgets, and analytics, reporting to the Associate Director of Operations. The role collaborates with Finance, Marketing, and FGP leadership to enable informed managerial decisions.

You will oversee marketing development and communications for the department, coordinate with NYULH Marketing, and prepare annual budgets and variance analyses.

Qualifications

• Bachelor's degree with 2+ years healthcare experience.
• Written and oral communication skills.
• Excellent organizational skills and ability to prioritize.
• Ability to work in a team and handle deadlines.

Responsibilities

• Oversees departmental operations and marketing activities.
• Prepares budgets, forecasts, and monthly journal entries.
• Generates reports and analyses for leadership decisions.
• Supports social media and internal department communications.

Skills

Communication skills

Organizational skills

Customer service

Team collaboration

Attention to detail

Education

Bachelor's Degree

Master's degree

Tools

Microsoft Office

Excel

Outlook

Job description

NYU Grossman School of Medicine is one of the nation's top‑ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary

We have an exciting opportunity to join our team as an Assistant Operations Manager. In this role, the successful candidate is reporting to the Associate Director of Operations, this position provides critical assistance and management with operational responsibilities as needed. Acts as a manager in the absence of a manager and provides support, guidance, and oversight of departmental operations, including business and marketing. This individual will also be responsible for oversight of marketing development and communications on behalf of the Department, liaising with NYULH Marketing Department. Assists with projections, forecasts, budgets, reporting and special media and marketing projects. Generates, analyzes and distributes a variety of reports and analyses which are vital to decision making processes for both Departmental leadership and Management. The function will support Department of Neurosurgery missions with analysis needed for making informed managerial decisions. This individual will work closely with SOM corporate groups, including collaborations with Finance and Marketing, as well as FGP to prepare and review annual budgets and resolve financial issues.

Job Responsibilities

• Performs other duties as assigned.
• Demonstrates knowledge of the organization's Core values and Customer service principles and incorporates them into the performance of duties.
• Prepares and processes special projects as requested by management and Department. Coordinates and prepares month end journal entries and supporting documentation for upload.
• Prepares monthly, biweekly supplemental compensation transactions and incentive bonus requests for the Faculty Group Practice and Neurosurgery.
• Acts as a liaison with Payroll regarding faculty supplemental compensation and incentive bonus payments.
• Serves as backup for Business Manager. Serves as backup for FGP and Cash management processes, whenever necessary. Interacts with NYU Hospitals Center regarding FGP pass-through expenses.
• Works closely with FGP and departmental leadership to prepare annual budgets.
• Build analytical clinical databases for departmental metrics.
• Resolve financial issues (budgets, variances, new needs requests, etc).
• Provides support for FGP Practice Managers and Administration for investigation, follow-up and analysis.
• Reviews recorded transactions and reports irregularities to management.
• Prepares accounts receivable reports. Prepares vacancy reports.
• Makes collection calls and follow-up. Tracks IOI expenses.
• Produces ad hoc reports by the Business Manager, Administrator and FGP Leadership as requested.
• Oversees department-focused social media channels in close collaboration with NYULH communications and marketing teams.
• Develops and executes marketing and advertisement content plans.
• Collaborates with C&M on content ideas.
• Manages internal communications from the chair (e.g., departmental newsletter, quarterly complex cases)
• Organizes and supports the Department of Neurosurgery's presence at all major academic conferences.
• Collaborates with C&M to help support their peer outreach efforts.
• Coordinates departmental events and internal/external conferences.
• Manages department-specific web content on EDU as well as faculty FAD profiles.

Minimum Qualifications

To qualify you must have a Bachelors Degree with 2+ years of relevant experience in the health care field and/or equivalent combination of education and experience. Written and oral communication skills. Excellent organizational skills and the ability to prioritize multiple tasks, projects and assignments. Exceptional attention to detail and accuracy. Ability to work well in a team environment. Ability to display a professional demeanor, maintains confidentiality, and works independently. Ability to take initiative and exercise sound judgment, decision making and problem solving. Strong computer skills, including basic keyboarding skills. Proficient with Microsoft Office Suite (Word, Excel, Outlook). Proven customer service skills. Self‑directed, motivated, and sensitive to deadlines.

Preferred Qualifications

Masters degree or equivalent. Previous management or supervisory experience at least 1‑2 years.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time‑off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well‑being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $70,481.60 - $121,580.64 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here.