Assistant Operations Manager

Mattress Firm; Garner (NC); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Career growth

401(k) match

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Base pay / uncapped commissions

Employee discounts

Job summary

Mattress Firm is seeking an Assistant Operations Manager to support day-to-day operations in our distribution center, supervising staff and driving efficiency. You’ll ensure safety policies, SOP compliance, and world-class service to customers and internal partners.

You will lead team meetings, mentor direct reports, and help achieve financial targets while supporting onboarding and continuous improvement initiatives. This is a hands-on DC role in Garner, NC with growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• 2+ years related experience preferred.

Responsibilities

• Assist in the efficient day-to-day operations of the distribution center.
• Contribute to meeting overall financial objectives of the distribution center.
• Lead regular team meetings and one-on-one coaching.
• Ensure adherence to safety policies and SOPs.
• Drive continuous improvement initiatives in the distribution center.
• Verify driver payroll for accuracy.
• Conduct required cycle counts and correct discrepancies.
• Onboard new team members.

Skills

Open and approachable

Motivate teams

Team building

Problem solving

Adaptability

Team collaboration

Financial awareness

Communication

Education

High School diploma or equivalent

Bachelor’s Degree preferred

Tools

Microsoft Excel

Outlook

PowerPoint

Job description

Hours of operation : 6am-8:30pm 7 days a week.

Must be flexible within hours of operation.

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

From picking and loading the correct merchandise to ensuring on time arrival and product setup, our supply chain team ensures that the final step of the Mattress Firm shopping experience goes smoothly. When you work in our warehouses, you’ll play a vital part in helping people sleep well so they live well every day.

Job Details:

The Assistant Operations Manager contributes to Mattress Firm’s success by assisting in the efficient day-to-day operations of multiple functions within their assigned distribution center, supervising members of the distribution center team, and contributing to meeting organizational financial objectives. This position ensures the team follows standardized operational processes in accordance with safety policies and procedures, and that the distribution center provides world class service to internal and external customers. The Assistant Operations Manager may also be involved in onboarding new team members.

Essential Responsibilities

• Assist in the efficient day-to-day operations of the distribution center.


• Contribute to meeting overall financial objectives of the distribution center compared to budget.


• Create and foster an environment of trust, open two-way communication, and cohesive team effort.


• Ensure alignment with strategic vision and communicate organizational mission and values to the team.


• Communicate with team members through regular and frequent meetings.


• Hold one-on-one meetings with direct reports at least twice a month.


• Ensure adherence to operational processes, policies, and procedures.


• Ensure the distribution center meets company standards on appearance, cleanliness, and functionality.


• Identify opportunities and drive continuous improvement initiatives in the distribution center.


• Facilitate resolution of customer service issues.


• Verify driver payroll for accuracy.


• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.


• Ensure use of proper safety equipment and maintain a safe working environment by ensuring adherence to all safety policies and procedures.


• Complete all required training modules and certifications prior to the due date.


• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.


• Communicate professionally with all internal and external contacts.


• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.


• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.


• Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy.

Non-Essential Responsibilities

• Participate in monthly DC-wide meetings to communicate organization and DC wins and opportunities and speak to any questions or concerns.


• Assist Loss Prevention with loss prevention audit and safety audits.


• May be responsible for safety and other training and periodic retraining to all team members and contract employees in the DC.


• May monitor employee time records and review and approve paid time off and leave of absence requests in accordance to policy and procedures.


• May participate in interviewing and hiring process for potential DC team members.


• May manage the DC in the absence of the DC leader.


• May be involved in coaching conversations and administering disciplinary actions.


• May lead or participate in daily stand up meetings at the beginning of each shift or team meeting.


• May take an active role in onboarding and training new DC team members.


• Execute company initiatives and other activities requested by supervisor.


• Update job knowledge by participating in educational opportunities.


• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.


• Contribute ideas on ways to optimize or improve the team, the department, and the Company.

Education

• High School diploma or equivalent required


• Bachelor’s Degree preferred

Professional Experience

• 2+ Years related experience preferred And

Skills List

• Able to be open and approachable to build goodwill, positivity, and loyalty with team members.


• Ability to motivate and empower individuals and groups to greater participation, commitment, and high standards of performance.


• Capable of building team spirit, encouraging team collaboration, identifying hidden strengths of individuals and team, encouraging all team members to express suggestions and ideas, and finding own creative solutions for upcoming problems.


• Capacity to identify all aspects of a problem and understand why a problem exists in order to develop a workable solution.


• Able to adapt to new situations, change and shift strategies to meet different types of challenges.


• Skillful in proper use of tools, hardware, software, and equipment to ensure optimal functioning.


• Adept at collaborating with others to identify problems, provide advice, and develop agreeable solutions.


• Ability to evaluate the impact of a business decision on the business financial statements and financial wellbeing in the long term.

Competencies/Knowledge

• Warehouse, logistics, or supply chain knowledge


• Computer literacy in Microsoft products: Outlook, Excel, PowerPoint


• General warehouse standard operating procedures


• Basic retail operations


• Inventory control


• Safety policies and procedures


• Financial analysis, reporting, and budgeting

Physical Demands

Warehouse Environment

• Sitting frequently


• Standing frequently


• Walking frequently


• Talking frequently


• Hearing frequently


• Lift or move up to 100 pounds


• Usage of hands and fingers


• Reaching with hands and arms


• Stooping, kneeling, crouching, or crawling occasionally


• Sight is required to ensure the safety of yourself and others.

Benefits Included:

• Excellent career growth opportunities through on-the-job training and development programs


• 401(k) with employer matching


• Mental health and life resources


• Medical, dental, prescription, and vision plans


• Get paid on-demand


• Base pay or uncapped commission


• Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range of $50K-$55K annually * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.