Assistant Operations Manager

Jack Laurie Group; Fort Wayne (IN); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading cleaning services company is seeking an Assistant Operations Manager to maintain high standards in janitorial services while managing client relationships. This full-time role offers a competitive salary of $50,000 - $55,000 annually and presents a chance for professional growth in a dynamic environment. Responsibilities include overseeing operations, client communications, and compliance with safety standards.

Benefits

Competitive compensation

Benefits package

Opportunity for growth

Dedicated team environment

Qualifications

• 2 years of experience in operations or facility management.
• Strong client relations skills with ability to build professional relationships.
• Valid Driver’s License with a clean driving record.

Responsibilities

• Oversee daytime janitorial operations ensuring high standards.
• Serve as primary contact for clients to address concerns.
• Manage supply orders and operational metrics.

Skills

Client relations

Problem-solving

Leadership

Communication

Adaptability

Education

High school diploma

Post-secondary education in business or management

Tools

Microsoft Office

Job description

Assistant Operations Manager – Cleaning Services

Location: Fort Wayne, IN
Employment Type: Full-Time, Salaried Position
Salary Range: $50,000 - $55,000 per year

Are you a proactive leader with a strong background in operations management? A well-established company in the cleaning services industry is seeking an Assistant Operations Manager to oversee daytime janitorial accounts, manage client relationships, and drive operational excellence.

Key Responsibilities:

• Serve as the primary point of contact for clients, addressing concerns and ensuring satisfaction.
  
• Build and maintain strong client relationships to enhance service quality and retention.
  
• Oversee daytime janitorial operations, ensuring high standards in cleaning services and quality.
  
• Assist with hiring, training, and coaching employees in coordination with HR.
  
• Manage supply orders, labor hours, and operational metrics.
  
• Ensure compliance with company policies, industry regulations, and safety standards.
  
• Conduct site inspections and implement corrective measures as needed.
  
• Utilize various communication tools (email, phone, video conferencing, and other platforms) to effectively interact with clients, employees, and management.
  

Qualifications:

• Minimum 2 years of experience in operations, facility management, or a related field.
  
• High school diploma required; post-secondary education in business or management preferred.
  
• Strong client relations skills, with the ability to build and maintain professional relationships.
  
• Proficiency in computer skills, including Microsoft Office (Word, Excel, Outlook) and other relevant software.
  
• Good presence and adaptability using different types of communication devices (phone, email, video conferencing, mobile apps, etc.).
  
• Valid Driver’s License with a clean driving record (must operate company vehicles).
  
• Experience in cleaning services, facilities management, or janitorial operations preferred.
  
• Strong leadership, problem-solving, and communication skills.
  
• Ability to pass and maintain a background check and drug screening.
  

Work Environment & Schedule:

• Office-based and on-site at commercial client locations.
  
• Frequent standing, walking, and lifting.
  
• Primarily daytime work with flexibility required for operations oversight.
  
• May require after-hours availability based on client needs and emergencies.
  

Why Join Us?

• Competitive compensation ($50,000 - $55,000 per year) and benefits package.
  
• Opportunity for growth in a dynamic and fast-paced environment.
  
• Work with a dedicated team committed to operational excellence and customer satisfaction.
  

To Apply:

This is a confidential search. Qualified candidates should submit their resumes and a brief cover letter outlining their relevant experience. Further details about the company will be shared with selected candidates.