Product Support Administrator

Ethos Risk Services; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

EmergencyMD is seeking a full-time Assistant Operations Manager (REMOTE) to support our Case Management team. This role focuses on managing referrals, ensuring compliance, and maintaining high-quality service delivery.

The ideal candidate will have strong attention to detail, organizational skills, and experience in administrative roles. The position requires effective multitasking in a remote office setting. Candidates must be located in the United States and capable of maintaining a productive workspace.

Qualifications

• Experience in administrative, product support, customer service, or similar roles required.
• Experience with billing, data entry, or healthcare-related workflows preferred.

Responsibilities

• Manage referral intake and assignment, ensuring proper handling of referrals.
• Perform file setup and organization within internal systems.
• Process incoming and outgoing mail, including reports and invoices.
• Assist with medical record processing and case support tasks.
• Ensure all state forms are completed accurately for compliance.
• Support workflows related to medical record payments.

Skills

Attention to detail

Multitasking

Communication skills

Customer service skills

Problem-solving

Collaboration

Education

High school diploma or equivalent

Some college coursework or equivalent experience

Job description

ABOUT US

Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.

JOB SUMMARY

Our dynamic Case Management team is seeking a full-time Assistant Operations Manager (REMOTE) to play a key role in supporting the daily operations of our Case Management team. This position is responsible for executing a variety of non-clinical, process-driven tasks that ensure smooth workflow across systems, accurate data management, and high-quality service delivery.

The ideal candidate thrives in a fast-paced environment, is highly organized, and can manage multiple priorities while maintaining accuracy and attention to detail.

KEY RESPONSIBILITIES

• Referrals: Manage referral intake and assignment, including referencing referral maps and handling declines.
• File Management: Perform file setup, organization, and maintenance within internal systems
• Mail & Distribution: Process incoming and outgoing mail, including report and invoice distribution, faxing, and document handling
• Case Management Support: Assist with medical record processing, case support tasks, and customer service inquiries
• Review & Approvals: Manage Review Tab activities, including random sampling and case manager expense approvals
• Medical & Financial Processing: Support workflows related to medical record payments, provider pre-payments, and release of information
• Documentation & Compliance: Ensure all state forms and required documentation are completed accurately and in compliance with client requirements
• Data Transfers: Ensure timely and accurate transfer of nurse notes, scorecards, and supervisor review data
• Systems & Processes: Support internal systems, including contact management and API-related workflows (e.g., GBCARE API)
• Data Entry: Complete accurate and timely data entry and ongoing data maintenance.
• Cross-Functional Collaboration: Partner with internal teams and stakeholders to ensure operational efficiency and service quality

QUALIFICATIONS

Education

• High school diploma or equivalent (required)
• Some college coursework or equivalent experience (preferred)

Experience

• Experience in administrative, product support, customer service, or similar roles required.
• Experience with billing, data entry, or healthcare-related workflows preferred.
• Experience working in fast-paced, process-driven environments preferred.

Skills

• Strong attention to detail and accuracy
• Ability to multitask and prioritize effectively
• Strong communication and customer service skills
• Problem-solving and critical thinking abilities
• Ability to work collaboratively across teams
• Comfortable working across multiple systems and tools

WORKING CONDITIONS

This is a remote position requiring availability during either 8:00 AM–5:00 PM CST or 9:00 AM–6:00 PM CST. Candidates must be located within the United States and have access to a fast, reliable internet connection capable of supporting daily work activities and video conferencing.

A quiet, dedicated workspace is required to ensure productivity and maintain the confidentiality of sensitive company and client information.

Equal Opportunity Employer

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.