Assistant Operations Manager (Wealth Management)

Lead Advisor; Chelmsford (MA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

Lead Advisor is seeking an Assistant Operations Manager to oversee the operational team for wealth management. The role involves managing staff performance, handling operational tasks, and ensuring high service quality. A strong background in customer service and management, along with relevant FINRA licenses, is required for this mid-senior level position.

Qualifications

• Minimum of 5-7 years previous customer service experience in investment services.
• 1-3 years of management experience.
• Required FINRA licenses.

Responsibilities

• Oversee operations team management and client service associates.
• Manage staff performance and payroll administration.
• Develop workflows for efficiency improvements.

Skills

Customer service

Team management

Performance management

Communication

Customer experience improvement

Education

FINRA Series 7, 63, 66, or 65 licenses

Job description

Assistant Operations Manager (Wealth Management)

Assistant Operations Manager (Wealth Management)

This range is provided by Lead Advisor. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $100,000.00/yr

Direct message the job poster from Lead Advisor

Redefining Wealth Management Team Building

Lead Advisor is a wealth management consulting and search firm. This role is for a client based in Chelmsford, MA.

3 days in office, 2 days remote.

Functions as a part of a larger team dedicated to helping members pursue their financial goals. Responsible for the management of the operational team and department systems to support program initiatives and the customer service experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee the management of the operations teams including the direct supervision of Client Service Associates, Operations Coordinator, as well as daily interaction with department staff and clients
• Effectively manage staff performance through the utilization of queue management, system reports, and review of individual work to ensure adherence to policies and guidelines
• Set performance goals, provide timely review of progress, and maintain performance documentation.
• Responsible for payroll/commission administration and automation
• Develop staff through continuous coaching and cross-training to foster and encourage ideas on improving the customer service experience
• Create and evaluate workflow processes to identify opportunity for improvement and greater efficiency in accordance with all broker-dealer requirements
• Engage in consistent communication with the team to ensure team members are updated on changes in products, policies, procedures, and goals
• Assist management in strategic planning of department activities including organization, staffing, and budgeting
• Oversee the administration and implementation of key systems and technology used by the team including the maintenance of authorized users and security levels
• Responsible for the implementation and timely completion of projects
• Perform other job-related duties as assigned by Manager

Requirements:

• Minimum of 5-7 years of previous customer service experience within investment services industry
• 1-3 years management experience required
• FINRA Series 7, 66, or 63 and 65 licenses required

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

• Industries

  Financial Services and Investment Management

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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