Assistant Operations Manager

Ports America; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Ports America seeks an Assistant Operations Manager to lead terminal operations and staff. You will direct activities, plan labor, and ensure safe, efficient service for our customers and cargo types.

You will help set goals and drive financial and operational results while upholding Ports America values. The role requires supervising foremen and labor, managing overtime, ensuring payroll accuracy, and coordinating with terminal departments to meet demand.

Qualifications

• 2+ years of management, leadership, and/or supervisory experience
• 2+ years of experience with computerized operating systems, MS Office or related technologies
• Obtain and maintain Transportation Workers Identification Card (TWIC)
• Valid US Driver's License

Responsibilities

• Manage the work activities of Foreman, Labor, and other personnel
• Determine labor needs and ensure proper staffing
• Control overtime cost and general expenditures
• Ensure payroll accuracy and compliance with safety programs
• Coordinate with M&R/Terminal Departments for equipment allocation
• Maintain safety, training, and certifications for staff
• Communicate performance expectations to labor and management
• Travel as required to support operations

Skills

Leadership

Communication

Time management

Decision making

Fast-paced environment

Education

HS Diploma or GED

Tools

MS Office

Job description

At Ports America, the Assistant Operations Manager is part of the front-line management team and will effectively direct, plan and supervise the duties associated with terminal operations and staff. This includes ensuring efficient, safe, and productive operations for assigned customers, terminal area, and cargo type.

The Assistant Operations Manager is responsible for participating in the development and achievement of operational and financial goals and objectives and incorporating Ports America Values in all aspects of communication, behavior, and business dealings.

Essential Duties

• Effectively manage the work activities of the Foreman, Labor, and other personnel; ensuring performance expectations and customer needs are met.
• Determine the amount of labor needed for each day and ensure labor is order appropriately for your assigned area.
• Make decisions affecting overtime cost and general expenditures and ensure they are made in the best interests of our company and customers.
• Determine additional staffing / labor needs and contact appropriate representatives in advance, ensuring cost-effective staffing and availability.
• Ensure payroll accuracy and make appropriate changes as needed.
• Ensure compliance with the company’s Safety program.
• Ensure all labor and staff comply with accident prevention / safety and workers' compensation programs and procedures.
• Work closely with M&R/Terminal Departments to ensure the appropriate equipment allocation meets operational demands.
• Maintain positive relations with Labor and ensure that the Collective Bargaining Agreements are understood and adhered to.
• Ensure that performance issues of employees under his/her supervision are addressed, and corrective action/discipline is imposed when circumstances warrant.
• Advise leadership of labor matters and assist in adjudicating all complaints filed including grievances.
• Participate in regular training and feedback to labor and management staff.
• Communicate areas of accountability and performance expectations to labor and management staff.
• Develop, communicate, maintain, and improve operating and administrative procedures (consistent with area procedures and objectives) designed to provide required information and facilitate internal practices.
• Ensure certifications and required training and clearances are current for you and your staff.
• Ensure that all company policies, procedures, and controls are followed and that required reports are completed accurately, submitted on time to appropriate staff, customers and other designated personnel, and that appropriate staff and labor have a full understanding of these procedures.
• Work a flexible schedule of hours, days, nights, weekends, and holidays as directed by business need.
• Travel to support other operations as needed.

Minimum Qualifications

• HS Diploma or GED equivalent
• 2+ years of experience with computerized operating systems, MS Office or related technologies
• 2+ years of management, leadership, and/or supervisory experience
• Obtain and maintain Transportation Workers Identification Card (TWIC) issued by the Department of Homeland Security
• Valid US Driver's License

Preferred Qualifications

• Knowledge of safety and accident prevention codes and regulations
• Knowledge and understanding of cargo stowage and stability Proficient in MS Office
• Excellent communication skills both verbal and written.
• Ability to manage time efficiently.
• Ability to execute in a fast-paced environment.
• Ability to plan and organize to ensure efficient execution of plan.
• Ability to drive and influence the performance of others.
• Ability to make sound decisions and respond quickly to operational issues.

Physical Working Attributes

• Climb up and down a ladder on a vessel multiple-times within a shift
• Work on ships and terminal with engined equipment.
• Work in changing hot and cold climates based on weather conditions.
• Work in an environment that may be hazardous to persons unable to see and hear fast moving equipment.
• Lift, push, and or pull up to 30lbs.

NOTE

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

If you require additional information about our comprehensive data privacy policy https://artifacts.portsamerica.com/pdf/Applicant%20Privacy%20Notice.pdf, we invite you to contact us via email at [e-mail].

Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.