Assistant Operation Manager, Metro Integrated Command and Communication (MICC)

WMATA; Alexandria (VA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

WMATA is seeking an Assistant Operations Manager, MICC to support safe and efficient rail operations 24/7/365 by supervising Rail Traffic Controllers and coordinating daily train movements, maintenance, communications, and service performance. The role works closely with the Maintenance and Communications Managers to ensure cohesive operations and executes decisions from the Operations Manager (RAIL 1).

The incumbent fosters collaboration and a shared safety-focused culture across MICC

Responsibilities

• Incident Response Coordination: May serve as RAIL 2, directing and coordinating the Maintenance and Information functions of the ROCC to execute decisions made by the Operations Manager serving as RAIL 1.
• Operational: Supports the Operations Manager serving as RAIL 1 to directs the Rail Traffic, Maintenance, and Information functions of the ROCC to ensure that staff adhere to procedures and policies, prioritizing safety.
• Culture Leader: Coaches and mentors the Rail Traffic Controllers. Dedicates time to developing the technical and managerial talent of the Rail Traffic Controllers.
• Strategic Leader: Acts as a strategic partner to ROCC senior leadership. Assists in developing, implementing and modifying rail operating procedures and techniques to ensure that operations are conducted efficiently, safely, and in alignment with accepted transit practices and guidelines.

Job description

The Assistant Operations Manager, MICC serves as RAIL 2 or RAIL 3, supporting safe and efficient rail operations 24/7/365. This role manages the Rail Traffic function by supervising Rail Traffic Controllers and coordinating daily train movements, maintenance, communications, and service performance. The incumbent works closely with the Maintenance and Communications Managers to ensure cohesive operations and executes decisions from the Operations Manager (RAIL 1). Leading by example, the Assistant Manager fosters collaboration and a shared safety-focused culture across MICC functions. They also handle performance management and administrative duties for Rail Traffic Controllers.

Principal Job Duties

• Incident Response Coordination
  • May serve as RAIL 2, directing and coordinating the Maintenance and Information functions of the ROCC to execute decisions made by the Operations Manager serving as RAIL 1.
  • May serve as RAIL 3, supervising and directing the Rail Traffic Controllers to execute decisions made by the Operations Manager serving as RAIL 1.
  • Monitors of the rail for incidents. Provides the Operations Manager serving as RAIL 1 with important information and updates on the rail to allow RAIL 1 to best categorize the severity and impact of any incidents and determine the response action and communications for each function.
• Operational
  • Supports the Operations Manager serving as RAIL 1 to directs the Rail Traffic, Maintenance, and Information functions of the ROCC to ensure that staff adhere to procedures and policies, prioritizing safety. Exercises sound judgement and communicates effectively to proper stakeholders to enable fast execution of decisions.
  • Facilitates a quick flow of information between the Operations Manager serving as RAIL 1 and the other operational managers on the ROCC floor. Synchronizes the efforts of the Information Manager and Maintenance Manager with the Rail Traffic Controllers and ensures they receive sufficient information about developments on the rail with ample time to direct their frontline staff.
  • Supervises Rail Traffic Controllers, providing counsel and guidance.
  • Reviews system performance and recommendations appropriate adjustments to ensure the ROCC maintains proper schedule adherence, to the extent possible.
  • Provides support for special events, new phase openings, emergencies, contractor activities, testing and any other activities which impact revenue service.
  • Manages shift resources to include: work assignments, training and other duties as assigned.
• Culture Leader
  • Coaches and mentors the Rail Traffic Controllers. Dedicates time to developing the technical and managerial talent of the Rail Traffic Controllers.
• Strategic Leader
  • Acts as a strategic partner to ROCC senior leadership. Assists in developing, implementing and modifying rail operating procedures and techniques (as necessary) to ensure that operations are conducted efficiently, safely, and in alignment with accepted transit practices and guidelines.
  • Works closely with the Business Manager of Rail Traffic to ensure that Rail Traffic Controllers are adequately trained and prepared to fulfil their roles of promoting safety on the rail.
  • Uses performance data and risk information to continually work to improve ROCC operations and make Metrorail safer for Metro employees, contractors, and the traveling public.

Other Duties

• Leads by example by following procedures, using checklists, and actively participating in meetings and trainings.
• Promotes a culture of safety, accountability, and trust across the ROCC. Maintains strong working relationships with the Operations Managers, Maintenance Managers, and Information Managers. Supports comradery across all ROCC functions.
• Completes administrative duties as the supervisor of the Rail Traffic Controllers. These include performance evaluations, one-on-one meetings, and timesheet approvals.
• Provides necessary input into reports of incidents in accordance with ROCC procedures. Contributes information to be used for After-Action Reports, safety investigations, learning or disciplinary matters.

• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.