Assistant Operating Director - Northwest Phoenix

Cornerstone Caregiving; Phoenix (AZ); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

12 days PTO

Phone stipend

Bonus opportunities

Job summary

Cornerstone Caregiving in Phoenix, AZ is seeking an Assistant Operating Director to lead in-office operations, oversee scheduling, and support staff growth. This role serves as the second-in-command to the Operating Director and focuses on client care quality and effective communication with Home Base.

Ideal candidates have 2+ years in management or leadership roles, with a preference for healthcare or home care experience.

Qualifications

• 2+ years of experience in management, leadership operations, or human resources.
• Bachelor's degree preferred but not required.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within healthcare/home care is a plus.

Responsibilities

• Lead in-office operations and scheduling oversight.
• Support and develop staff; uphold Cornerstone's standards, values, and culture.
• Oversee client care quality and conduct weekly check-ins and performance reviews.
• Assist with recruiting, onboarding steps, and staff oversight to support growth.
• Manage administrative workflow, payroll notes, shift verification, and state requirements.

Skills

Leadership

Staff supervision

Communication

Education

Bachelor's degree preferred

Tools

Google Workspace

Job description

Phoenix, AZ | Full-Time | Leadership Role |$52,500+ Benefits & Bonus Opportunities

AtCornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than450offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.

We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you.

Office Leadership & Operations

• Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
• Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture.
• Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
• Conductweekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Shareon-call rotationwith office leadership.
• Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
• Maintain accurate documentation in alignment with Cornerstone's policies and state requirements.
• Assist with recruiting, onboarding steps, and staff oversight to support office growth.

Client Care & Quality Assurance

• Oversee scheduling operations to ensure timely coverage and an excellent client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conductcheck-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
• Ensurestate-required supervisory visitsare completed (as applicable).
• Serve as a backup for client assessments when the Operating Director is unavailable.

Qualifications

• Bachelor's Degreepreferred but not required, high school diploma or equivalent required.
• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to workautonomouslyin a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Other Requirements

• Valid driver's license and auto insurance.
• High proficiency with technology, especiallyGoogle Workspace.
• High attention to detail and exceptional follow-through skills.
• Strong communication and interpersonal skills.
• 12 days of PTO annually.
• Phone stipend.
• Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.

Why You'll Love This Role

• You are thecentral in-office leader, ensuring clarity, rhythm, and daily operational success.
• You will directly shape staff performance, team culture, and client experience.
• You'll grow in leadership through hands-on coaching, development, and operational oversight.
• Your work makes adirect impact on seniors, caregivers, and families in your community.

Join a mission that matters.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.