Assistant Operating Director - North Pitt

Cornerstone Caregiving; Pine Township (Allegheny County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

12 days PTO annually

Phone stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director (AOD) to lead in-office operations, scheduling oversight, staff development, and client care quality as the second-in-command to the Operating Director. This role ensures daily operational excellence and aligns with our mission to support seniors and caregivers.

You will onboard staff, manage performance, handle escalations, and collaborate with Home Base to drive nationwide growth while maintaining Cornerstone’s culture and high

Qualifications

• Bachelor’s Degree preferred but not required, high school diploma or equivalent required.
• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Autonomously manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills.
• Valid driver's license and auto insurance.
• Proficiency with Google Workspace.
• 12 days of PTO annually.
• Phone stipend.
• Career growth opportunities as Cornerstone expands nationwide.

Responsibilities

• Serve as the OD’s primary in-office partner, helping drive daily operations and maintain a cohesive work environment.
• Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
• Onboard and train new office managers.
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary actions.
• Share on-call rotation with office leadership.
• Oversee administrative workflow, payroll notes, shift verification, and operations updates.
• Maintain accurate documentation per Cornerstone policies and state requirements.
• Assist with recruiting, onboarding steps, and staff oversight to support growth.
• Oversee scheduling operations to ensure timely coverage and client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conduct check-up calls, quality visits, and client follow-ups.
• Ensure state-required supervisory visits are completed (as applicable).
• Serve as backup for client assessments when Operating Director is unavailable.

Skills

Leadership

Staff supervision

Scheduling

Recruitment

HR

Communication

Autonomy

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Google Workspace

Job description

AtCornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than450offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.

We are seeking anAssistant Operating Director (AOD), akey leadership roleand the Operating Director’ssecond-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organization and operational excellence to your work, this role is for you.

Office Leadership & Operations

• Serve as the OD’s primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
• Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
• Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
• Conductweekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Shareon-call rotationwith office leadership.
• Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
• Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
• Assist with recruiting, onboarding steps, and staff oversight to support office growth.

Client Care & Quality Assurance

• Oversee scheduling operations to ensure timely coverage and an excellent client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conductcheck-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
• Ensurestate-required supervisory visitsare completed (as applicable).
• Serve as a backup for client assessments when the Operating Director is unavailable.

Qualifications

• Bachelor’s Degreepreferred but not required, high school diploma or equivalent required.
• 2+ years of experiencein management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to workautonomouslyin a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Other Requirements

• Valid driver’s license and auto insurance.
• High proficiency with technology, especiallyGoogle Workspace.
• High attention to detail and exceptional follow-through skills.
• Strong communication and interpersonal skills.
• 12 days of PTOannually.
• Phone stipend.
• Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.

Why You’ll Love This Role

• You are thecentral in-office leader, ensuring clarity, rhythm, and daily operational success.
• You will directly shape staff performance, team culture, and client experience.
• You’ll grow in leadership through hands‑on coaching, development, and operational oversight.
• Your work makes adirect impacton seniors, caregivers, and families in your community.

Join a mission that matters.

**We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**