Assistant Operating Director - Grand Rapids, MI

Cornerstone Caregiving; Michigan; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Benefits & Bonus Opportunities

12 days PTO

Phone stipend

Job summary

Cornerstone Caregiving in Grand Rapids, MI seeks an Assistant Operating Director to lead in-office operations, oversee scheduling, and support staff development. You will drive client care quality and coordinate with Home Base while upholding Cornerstone standards and culture.

You will manage weekly check-ins, on-call rotation, and staff onboarding, contributing to growth across nationwide offices and ensuring high-quality care for seniors and families.

Qualifications

• 2+ years of experience in management, leadership operations, or HR.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.
• Valid driver's license and auto insurance.
• High proficiency with technology, especially Google Workspace.
• 12 days of PTO annually.

Responsibilities

• Lead in-office operations and scheduling oversight.
• Coach and support in-office staff.
• Onboard and train new office managers.
• Conduct weekly 1:1 check-ins and performance reviews.
• Share on-call rotation with office leadership.
• Oversee administrative workflow and updates.
• Maintain documentation in line with policies and state rules.
• Assist with recruiting and staff oversight to support growth.
• Oversee scheduling operations for client care quality.
• Respond to client escalations with urgency and empathy.
• Conduct check-up calls and client visits to ensure care continuity.
• Ensure state-required supervisory visits are completed.
• Serve as a backup for client assessments when the OD is unavailable.

Skills

Leadership

Operations management

Staff development

Healthcare/home care experience

Autonomy

Education

Bachelor's degree preferred

Tools

Google Workspace

Job description

Grand Rapids, MI | Full-Time | Leadership Role |$50,000+ Benefits & Bonus Opportunities

At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 450 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.

We are seeking an Assistant Operating Director (AOD), akey leadership roleand the Operating Director’ssecond-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you.

Office Leadership & Operations

• Serve as the OD’s primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
• Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
• Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
• Conductweekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Shareon-call rotationwith office leadership.
• Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
• Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
• Assist with recruiting, onboarding steps, and staff oversight to support office growth.

Client Care & Quality Assurance

• Oversee scheduling operations to ensure timely coverage and an excellent client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conductcheck-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
• Ensurestate-required supervisory visitsare completed (as applicable).
• Serve as a backup for client assessments when the Operating Director is unavailable.

Qualifications

• Bachelor’s Degreepreferred but not required, high school diploma or equivalent required.
• 2+ years of experiencein management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to workautonomouslyin a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Other Requirements

• Valid driver’s license and auto insurance.
• High proficiency with technology, especiallyGoogle Workspace.
• High attention to detail and exceptional follow-through skills.
• Strong communication and interpersonal skills.
• 12 days of PTOannually.
• Phone stipend..
• Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.

Why You’ll Love This Role

• You are thecentral in-office leader, ensuring clarity, rhythm, and daily operational success.
• You will directly shape staff performance, team culture, and client experience.
• You’ll grow in leadership through hands‑on coaching, development, and operational oversight.
• Your work makes adirect impacton seniors, caregivers, and families in your community.

Join a mission that matters.

**We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
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