Assistant Office Manager

Northeast Grocery; Essex Junction (VT); On-site; USD 19,000 - 28,000; Full time

Job summary

Northeast Grocery in Essex Junction, VT seeks a Guest Service Supervisor to greet guests, maintain a friendly, helpful, safe shopping experience, and supervise the Guest Service area.

You will oversee cash controls, process daily cash and sales activity, schedule and coach teammates, and ensure policy communication and security. High school diploma and 1–3 years related experience preferred; strong communication and customer service skills are essential.

Qualifications

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Strong organizational skills and ability to multi-task.
• Strong supervisory skills.
• Ability to read and write at the 8th grade level.
• Basic Math skills.

Responsibilities

• Greet guests with eye contact and courtesy; thank them for shopping with us.
• Provide a friendly, helpful, easy, and safe shopping experience that meets guests' expectations.
• Supervise the Guest Service area and ensure cash controls are upheld.
• Maintain cash controls and accurate reporting of daily/weekly sales and cash.
• Schedule, train, and coach Guest Service teammates to deliver exceptional service.
• Count and secure cash, process deposits, and monitor office security per policies.
• Communicate new policies or promotions to guests and support store initiatives.
• Perform other related duties as assigned by management.

Skills

Communication skills

Customer service

Supervisory skills

Organizational skills

Basic Math

Education

High School Diploma or equivalent

1-3 years related experience

Job description

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To be the advocate for our guests and consistently meet our guests’ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for supervising the Guest Service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.Responsible to greet, make eye contact and “Thank†each guest that you service.Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectations.Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy.Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.Responsible for the supervision of the Guest Service area.Responsible for the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.Responsible for the accurate processing and reporting on daily/weekly cash and sales activities.Responsible for scheduling, training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.Maintain cashier control reports and office security in accordance with all company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket) . Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits.Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift.Responsible for communicating new policies or promotional programs to our guests.Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Strong communication skills. Exceptional customer service skills. Strong organizational skills and ability to multi-task. Strong supervisory skills Must be reliable. Must show a high level of integrity and professionalism. Ability to read and write at the 8th grade level. Basic Math skills

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. 1-3 years related experience

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.