Assistant Office Lead - Medical Practice

Midwest Startups; Kirkland (WA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Eyecare coverage

PTO (Paid Time Off)

401(k)

Uniform stipend

Eye care product discounts

Leadership development

Hands-on training

Cross-training

Job summary

Specialty Eye in Kirkland, WA is seeking an experienced Assistant Office Lead to support day-to-day operations, develop staff, and enhance patient experiences. This hands-on leadership role works with the Office Lead and Practice Lead to strengthen office operations and patient care.

The position emphasizes coaching, onboarding, and optimizing scheduling, inventory, and SOPs, with a focus on building leadership capabilities and improving team performance.

Qualifications

• Healthcare or medical office operations experience.
• Experience in a fast-paced clinical setting is a plus.
• Prior leadership or supervisory exposure preferred.

Responsibilities

• Oversee daily office operations and workflow.
• Monitor patient scheduling, recalls, appointments, and walk-ins.
• Keep provider schedules organized and filled.
• Coach and train team members; onboard new hires.
• Lead team huddles when Office Lead is unavailable.
• Track inventory and equipment maintenance.
• Manage attendance and payroll reporting.
• Maintain office records and compliance documentation.

Skills

Leadership

Team Coaching

Healthcare ops

Patient service

Scheduling

Office management

Job description

Specialty Eye is looking for an experienced Assistant Office Lead to join our team in Kirkland, WA. This is a hands-on leadership opportunity for someone with experience in healthcare or medical office operations who is ready to take the next step in their career. Eye care experience is a plus.

As our Assistant Office Lead, you'll help keep the practice running smoothly, support and develop team members, solve day-to-day problems, and improve the systems that contribute to an exceptional patient experience. You'll work closely with our Office Lead and Practice Lead while continuing to grow your skills in office management, operations, and team leadership.

$28+ per hour | Monday–Friday | No Weekends

WHAT WE OFFER

• Starting pay of $28+ per hour, based on experience
• Monday–Friday schedule with no weekends
• Health benefits
• Eyecare coverage
• Paid time off and sick pay
• 401(k)
• Uniform stipend
• Discounts on elective eye care products and services
• Leadership and professional development opportunities
• Hands-on training and cross-training
• Ongoing healthcare management and leadership education
• Opportunities to grow your skills in office management, operations, coaching, and leadership

WHAT YOU'LL DO

• Help oversee daily office operations and workflow
• Monitor patient scheduling, recalls, appointment confirmations, walk-ins, and missed appointments
• Help keep provider schedules organized and filled
• Coach, train, and support team members
• Assist with onboarding and new-hire training
• Lead team huddles when the Office Lead is unavailable
• Monitor clinical, office, and other inventory
• Track equipment maintenance and repair needs
• Assist with attendance and payroll reporting
• Maintain office records and required compliance documentation
• Identify recurring problems and recommend practical solutions
• Help create, improve, and maintain Standard Operating Procedures (SOPs)
• Track important office goals and performance metrics
• Communicate priorities, updates, and goals to the team
• Step in and support different areas of the practice when needed

WHAT WE'RE LOOKING FOR

We're looking for someone with previous experience in a healthcare or medical office environment who understands the pace, organization, teamwork, and patient service required to keep a busy practice running smoothly.

Relevant experience may include:

• Medical, dental, optometry, ophthalmology, or other healthcare practice experience
• Patient scheduling, appointment coordination, and front-office workflows
• Supporting daily operations in a busy healthcare environment
• Working with providers, clinical staff, and administrative team members
• Training, coaching, or supporting employees
• Coordinating patient flow, schedules, and competing priorities
• Working with office or clinical inventory
• Tracking reports, goals, or performance metrics

Eye care experience is a plus, but not required. Previous leadership, supervisory, team lead, assistant management, or office management experience in a healthcare setting is strongly preferred.

YOU'LL BE A GREAT FIT IF YOU

• Are organized, dependable, and detail-oriented
• Communicate confidently with patients, team members, providers, and leadership
• Enjoy coaching and helping others succeed
• Take initiative and follow through
• Can manage multiple priorities in a busy healthcare environment
• Recognize problems and work toward practical solutions
• Are comfortable making decisions and taking ownership
• Can delegate responsibilities while maintaining accountability
• Stay calm, professional, and helpful when things get busy
• Enjoy improving processes and finding better ways to get things done
• Want to continue developing as a leader

TRAINING & DEVELOPMENT

You'll receive hands-on training and cross-training across technician, Patient Care Coordinator, optical, and administrative functions so you can develop a strong understanding of how our entire practice operates.

You'll also participate in ongoing leadership development through books, courses, online training, optometry management education, and hands-on coaching.

Our goal is to help you continue building your skills in office management, operations, employee development, problem-solving, and team leadership.

ABOUT SPECIALTY EYE

Specialty Eye is committed to creating an exceptional experience for both our patients and our team. We believe strong systems, clear communication, continuous improvement, and great leadership allow our team members to do their best work.

If you have healthcare experience and are ready to take on more responsibility, grow as a leader, and make a meaningful impact on a patient-focused practice, we'd love to hear from you.