**Assistant Nurse Manager - Medical Unit

WellSpan Health; Ephrata (Lancaster County); On-site; USD 65,000 - 95,000; Full time

Job summary

Join a forward-thinking healthcare provider dedicated to delivering quality patient care and service excellence. This role involves supervising nursing staff, ensuring adequate staffing levels, and enhancing patient satisfaction. You'll be a key player in fostering a supportive environment, addressing operational challenges, and mentoring staff. The organization emphasizes professional growth, offering comprehensive health benefits and education assistance. With a commitment to innovative care, this position is perfect for those looking to make a significant impact in the healthcare field.

Benefits

Comprehensive health benefits

Flexible spending and health savings accounts

Retirement savings plan

Paid time off (PTO)

Short-term disability

Education assistance

Financial education and support

Wellness and Wellbeing programs

Caregiver support

Childcare referral service

Qualifications

• 3 years of charge/leadership experience required.
• Current BLS certification required.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversees patient care delivery and staff assignments.
• Collaborates with Nurse Manager on unit needs.
• Monitors high-risk cases and resolves operational issues.

Skills

Leadership Skills

Communication Skills

Conflict Resolution

Problem-Solving

Education

Diploma Program

Associates Degree

Bachelors Degree Nursing (BSN)

Job description

Full-time

80 hours bi-weekly

Evening into early night shift

4 10-hour shifts

No weekends

No holidays

General Summary

Provides additional supervision of the daily operations and work activities of professional nursing and ancillary services staff on assigned unit. Oversees the successful delivery of quality patient care, service excellence and customer satisfaction. Provides direct individualized patient care at an experienced practitioner level as required.

Duties and Responsibilities

• Works with the charge nurse to ensure adequate staffing levels and skill mix are maintained for all shifts through the development, preparation and maintenance of staffing schedules that meet department/unit needs and apply to variable census conditions. Makes appropriate adjustments/assignments to maximize timely patient care. Looks to staffing needs into the next matrix.
• Oversees the delivery of patient care. Directs and delegates patient care assignments to staff based on acuteness of patient care needs, staff availability and patient safety.
• Prioritizes and organizes work. Actively takes part in the performance appraisal process. Holds staff accountable for performance standards. Mediates staff conflicts and provides feedback concerning performance, behavior, etc..
• Collaborates with the Nurse Manager and the Charge Nurse on areas of need on the unit (e.g., problematic flow issues, equipment and supplies issues, documentation issues, patient satisfaction issues and performance issues).
• Monitors all high risk and complicated cases and institutes appropriate actions.
• Identifies and addresses operational problems and other barriers impeding care or service on-the-spot, and makes recommendations for permanent/long term resolution.
• Anticipates and resolves patient/family concerns in a timely manner. Keeps patients and families informed.
• Protects patient confidentiality by promoting professional staff communications.
• Serves as a resource and role model/mentor to charge nurses and staff.
• Variation of duties may result based on the assigned customer care unit(s). This may include differences in the specific clinical skills required of the RN. Unit based skill lists outline expectations beyond the house wide RN requirements. SYS-NURS-L Nursing Education Requirements Policy outlines current certification(s) required for specific areas of nursing practice and is considered to be part of the job description.
• In addition to requirements specified in the license and certification section below, current BLS certification for all areas of nursing practice is required.Current certification may be required for the following areas of nursing practice:Emergency Care Center - ACLS, PALSIntensive Care Center & MSCC Lead - ACLS, PALSL&D - ACLS, NRP, - Experienced L&D nurses will obtain within 6 months and new L&D nurses will obtain at 1 year of experienceNICU - NRPPEDS - PALSPCC/PACU/ENDO - ACLS, PALSProcedural - ACLS

Common Expectations:

• Assists in selecting staff, trains/orients personnel, evaluates performance, prepares work schedules and makes recommendations for personnel actions.
• Assists in developing budgets.
• Prepares and maintains written documentation as required by the profession and the department.
• Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s).
• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Maintains a safe, comfortable and therapeutic environment for patients/families in accordance with hospital standards.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Enhances professional growth and development through participation in educational programs, current literature, inservice meetings, and workshops.
• Attends meetings as required. Chairs and/or serves on appropriate committees as requested.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• Diploma Program Required or
• Associates Degree Required
• Bachelors Degree Nursing (BSN) Preferred

Work Experience:

• 3 years Charge/leadership experience. Required
• Supervisory experience. Preferred

Licenses:

• Licensed Registered Nurse Upon Hire Required or
• Registered Nurse Multi State License Upon Hire Required and
• Basic Life Support Upon Hire Required

Courses and Training:

• Neonatal resuscitation, as applicable. Upon Hire Required

Knowledge, Skills, and Abilities:

• Fully competent Clinical Nurse III.
• Excellent communication/interpersonal, conflict resolution, problem-solving, confrontational and other leadership skills.

Benefits Offered:

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Ephrata Community Hospital

One of eight premier hospitals in the WellSpan system, WellSpan Ephrata Community Hospital offers a full range of leading-edge inpatient, outpatient and emergent care services. The hospital is noted for its distinct ability to combine state-of-the-art medical technology with quality, compassionate care to meet the needs of the more than 550,000 residents of northern Lancaster County and the surrounding area. As a full-service, non-profit acute-care hospital, with a 141 licensed bed capacity, WellSpan Ephrata Community Hospital admits approximately 5,500 patients annually. Nearby WellSpan Ephrata Cancer Center supports the hospital as part of WellSpan's regional network of five cancer centers. WellSpan Ephrata Community Hospital was one of several WellSpan Health hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23.