Assistant Manager08826 139 W Main Street

Domino's Franchise; Williamston (NC); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

A leading pizza delivery service is looking for team members in Williamston, NC. Responsibilities include customer service, ensuring delivery accuracy, and training team members. Candidates must demonstrate adherence to operational standards and maintain a positive image during service. A clean and organized work environment is mandatory. Competitive hours with a focus on customer satisfaction are required.

Competenze

• Ability to assist carryout customers and answer the phone politely and knowledgeably.
• Maintain a professional image aligned with brand standards.
• Understand and apply customer WOW steps to enhance service.
• Follow safety rules and standard operating procedures.

Mansioni

• Answering phones and assisting carryout customers.
• Counting toppings on every order.
• Ensuring drivers follow delivery policies.
• Maintaining cleanliness of driver vehicles.
• Training team members at assigned stores.

Conoscenze

Customer service

Communication skills

Cash handling

Food safety

Attention to detail

Strumenti

Delivery CBT

Descrizione del lavoro

Overview

The following is considered minimum expectations in performance while working for Domino’s Pizza:

Responsibilities

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard.
• Knowing and demonstrating customer WOW steps: 1) Apologize 2) Give them what they want 3) give them something extra.
• All Pizza makers must count pepperoni and ham on every order every day no matter the topping amount when ordered.
• No one is allowed to clear pizzas before it is ready to place in the oven.
• Drivers must have $1 in coin change on every delivery.
• Drivers must say “Let me get your change” on every order (no exception).
• No one is allowed to carry more than $20 while on the clock including personal money.
• No one is allowed to have a pocket knife or any weapon while working.
• Driver vehicles are to be neat and clean and in positive image while working.
• Drivers are not to be routed early or checked in early from delivery.
• Pizza makers must wash hands prior to making products.
• Only proper procedure for products is allowed.
• Every driver must have done Safe Delivery CBT.
• Every order is to be repeated for accuracy and name and address confirmed.
• Responsible for all results in assigned stores.
• Insuring food, labor and service goals are within goal.
• P&L review with direct supervisor Each Month.
• Minimum 50 hour work week with 1 day off and 1 on call day.
• Insuring all stores meet or exceed minimum TIPS and Domino’s Pizza Standards.
• Insure all stores are staffed and training of all team members.
• Repair and maintenance in all stores is maintained.
• For insuring all new products or ideas are implemented seamlessly.
• Insuring all stores run at a minimum 4 star level.
• Self OER’s are performed 1st week of each period and that appropriate corrections are made.
• Evaluations and raises are completed as needed and paperwork and D.O. notified.
• Follow through of all assignments as well as insuring all reports and paperwork is turned in timely.
• That all reports and paperwork at the store level is complete and accurate.
• Knowing of all product and operational standards.
• All safety and security procedures are followed and equipment is in working order.
• Store Budgets Maintained.
• All school lunches are prepared and delivered within standards needed by school.
• Provide accurate and detailed accountability and insure paper trail exists.
• All equipment is available and utilized correctly.
• Inventory checks performed on each store each month.
• Systems checklist and visit books utilized and in place and used.