Assistant Manager, Zone Parts & Service

Honda North America; Mount Laurel Township (NJ); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Zone Manager for Parts & Service Operations. This role focuses on enhancing customer satisfaction and driving sales objectives while supporting innovative service initiatives. The ideal candidate will leverage their extensive experience in automotive management and customer relations to achieve key performance targets. Join a forward-thinking team that values continuous improvement and offers a range of competitive benefits, including career growth opportunities and a supportive work environment. If you are passionate about the automotive industry and ready to make an impact, this is the perfect opportunity for you.

Benefits

Competitive Base Salary

Regional Bonus

Manager Lease Car Program

Industry-leading Benefits

Paid Time Off

Company Paid Disability

401K Plan with Company Match

Relocation Assistance

Tuition Assistance

Free Drinks Onsite

Qualifications

• 6-8 years of related work experience in automotive management.
• Demonstrated proficiency in managing associates remotely.

Responsibilities

• Support Zone Parts & Service Manager to improve customer satisfaction.
• Guide and set performance expectations for daily activities.

Skills

Customer Relations Skills

Strategic Business Planning

Target Marketing Skills

Analytical Skills

Communication Skills

Education

4-year Automotive Management Degree

Equivalent Work Experience

Job description

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Job Purpose

The Assistant Zone Manager Parts & Service Operations supports the Zone Parts & Service Manager in activities aimed at improving Customer Satisfaction with focus on Convenience and Customer Treatment, reducing oil change service time, enhancing service, parts, and accessory sales, and supporting Express Service & Accelerated Service initiatives. The AZM is primarily responsible for guiding, supporting, and setting performance expectations for the zone's DPSMs' daily activities, along with other assigned responsibilities, tasks, or projects.

Key Accountabilities

1. Achievement of assigned CS Convenience objectives
2. Achievement of assigned CS Treatment objectives
3. Achievement of assigned parts and accessory sales objectives
4. Achievement of oil change service time of <60 minutes Honda / <70 minutes Acura
5. Achievement of assigned Fixed Right First Time objectives
6. Achievement of CPRO Objective - 2.5% Increase
7. Achievement of Training Certification objectives

Qualifications, Experience, and Skills

• 4-year automotive management degree or equivalent work experience
• 6-8 years of related work experience including interacting with dealerships on a wholesale and retail level (preferably as Sr. District Parts & Service Manager)
• Demonstrated proficiency in managing associates remotely
• Marketing experience related to express service metro market campaigns and parts/accessory sales at the dealership level
• Strong customer relations skills, strategic business planning skills, target marketing skills, and knowledge of warranty administration, parts, and service policies and procedures
• Strong understanding of Honda/Acura Dealer operations and financial data
• Proficiency in analysis, action planning, and follow-up to achieve business objectives
• Excellent communication, analytical, planning, organizational skills
• Willingness to travel frequently and possible future relocation

What differentiates Honda and makes us an employer of choice?

Total Rewards:

• Competitive Base Salary (based on variables like location, experience, etc.)
• Regional Bonus (when applicable)
• Manager Lease Car Program (includes car, maintenance, insurance)
• Industry-leading Benefits (Medical, Dental, Vision, Rx)
• Paid time off, holidays, shutdowns
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contributions
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement
• Training and Development Programs

Additional Offerings:

• Lifestyle Account
• Childcare Reimbursement
• Elder Care Support
• Tuition Assistance & Student Loan Repayment
• Wellbeing Program
• Community Engagement
• Product Programs
• Free Drinks Onsite

Honda is an equal opportunity employer and considers qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.