Assistant Manager - Willow Grove Park Mall

Lush Fresh Handmade Cosmetics North America; Trenton (NJ); On-site; USD 1,000; Full time

Job summary

A leading company in handmade cosmetics seeks an Assistant Manager to energize their team at the Willow Grove Park Mall. Responsibilities include enhancing customer experiences, supporting sales strategies, and leading staff development. Ideal candidates will possess strong leadership skills, a passion for products, and experience in retail management. Enjoy a vibrant atmosphere with opportunities for growth and a generous employee discount, contributing to a supportive and ethical workplace culture.

Benefits

50% discount on products

Unconventional retail structure

Opportunity for growth

Fun and funky store atmosphere

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and analytical skills.
• Strong customer service, supervisory and sales skills.

Responsibilities

• Support customer experience and shop operational excellence.
• Lead team to meet sales goals.
• Train staff and manage inventory.

Skills

Customer Service

Sales Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Leadership Skills

Tools

Microsoft Suite

Job description

Assistant Manager - Willow Grove Park Mall

Join to apply for the Assistant Manager - Willow Grove Park Mall role at Lush Fresh Handmade Cosmetics North America

Assistant Manager - Willow Grove Park Mall

3 days ago Be among the first 25 applicants

Join to apply for the Assistant Manager - Willow Grove Park Mall role at Lush Fresh Handmade Cosmetics North America

Position:Assistant Manager

Hours: 40 Weekly

Interview Plan

Ever wondered whatit’s like behind the bubbles?#lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through ourCharity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged


• A 50% discount off all our products to keep you smelling and feeling fresh


• An unconventional retail structure to support your entrepreneurial spirit


• The opportunity for growth as Lush loves to promote from within

Assistant Manager

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities:

Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.


• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.


• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need


• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals


• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.


• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required


• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values


• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.


• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.


• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.


• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment


• Excellent listeningand communication skills


• Excellent analytical, critical thinking and troubleshooting skills.


• Excellent organization and time management skills


• Strong customer service, supervisory and sales skills


• Knowledge and interest in skincare, natural beauty and ethical business


• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models


• Ability to develop and train staff through positive coaching and feedback


• Proficient in excel, Microsoft suit, and adaptable to other systems as required


• Basic HR skills in hiring, scheduling, training, and performance management


• Experience in cross cultural collaboration and DEIB or social justice training


• Fluency in Spanish, French or other languages

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.
Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

Willow Grove Pay: $21.32 USD - $21.32 USD

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada:Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Personal Care Product Manufacturing

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