Assistant Manager - White House Black Market

Chico's; Mount Pleasant (SC, TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in fashion is seeking an Assistant Store Manager to join their dynamic team. This role is pivotal in fostering a customer-centric environment while driving sales and operational excellence. Responsibilities include analyzing sales reports, managing budgets, and ensuring compliance with policies. The ideal candidate will possess strong leadership and communication skills, with a passion for delivering exceptional customer experiences. Join a vibrant team that values growth, collaboration, and a commitment to making every customer feel beautiful.

Qualifications

• 2+ years of retail management experience preferred.
• Excellent communication and customer service skills are essential.

Responsibilities

• Support Store Manager in promoting a customer-focused sales culture.
• Train and coach team members on product knowledge and sales techniques.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Team Building

Education

High School Diploma or Equivalent

Tools

Company Technology

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

1. Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies.
2. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
3. Controls payroll and supply budget.
4. Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy, and merchandise flow processes.
5. Performs all financial activities effectively and in accordance with policy, including cash handling, reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
6. Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
7. Administers operational processes including inventory receipt/dispatch, daily replenishment, physical inventories.
8. Ensures visual presentation, organization, and facility maintenance reflect the brand standards.
9. Develops a high-performance culture, motivating sales team to meet sales and productivity goals.
10. Trains and coaches team members on product knowledge and sales techniques.
Building High Performing Teams
11. Motivates and inspires store team, developing a shared vision while modeling core values.
12. Promotes an inclusive, collaborative approach to problem solving.
13. Communicates effectively with store teams and Store Manager to lead positive change.
14. Seeks personal development opportunities and feedback to enhance leadership skills.

Customer Experience

15. Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a seamless omni-channel experience.
16. Uses various techniques and product knowledge to meet customer needs and assist with merchandise selection.
17. Ensures prompt resolution of customer concerns.
18. Maintains efficient register operations, adhering to policies on payments, returns, and security.
19. Maintains ongoing customer communication via loyalty programs and customer capture initiatives.

Talent

20. Assists in recruiting, hiring, and developing a high-performing team.
21. Supports and follows up on training programs and seminars.
22. Assesses and coaches team performance.
23. Resolves HR issues in partnership with the Store Manager.
24. Recognizes and rewards outstanding employee performance.
25. Ensures adherence to employment policies.

Other duties as assigned. This position may vary across brands.

Qualifications:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 or older
• Excellent communication skills
• Ability to learn company technology
• Proven customer service and sales leadership skills
• Strong organizational and multi-tasking skills
• Leadership and team-building skills
• Knowledge of store operations
• Effective communication with staff and customers
• Regular attendance and flexible schedule including nights, weekends, holidays

Physical Requirements:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We are always accepting applications for talented individuals. You may apply at any time; some duties may vary by brand. Accommodation requests can be directed to your local Store Manager. Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion.