Assistant Manager, Underwriting (Live underwriting)

Firstsource; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading Business Process Management provider is seeking a qualified professional to supervise associates in the Mortgage underwriting area. The role requires expertise in the US Mortgage Industry, strong communication and leadership skills, and the ability to handle complex queries. Responsibilities include monitoring workflows and ensuring high-quality reporting. This position offers a chance to lead and develop a team in a collaborative environment.

Qualifications

• Experience in Mortgage underwriting is essential.
• Strong analytical skills are required.
• Ability to work in a team-oriented environment.

Responsibilities

• Supervise and lead a group of associates in Mortgage underwriting.
• Maintain daily, weekly, and monthly production reports.
• Provide resolutions to complex escalated queries.

Skills

Knowledge of the US Mortgage Industry

Good communication skills

Strong Customer Service Skills

Detail Oriented

Financial analysis

Team collaboration

Tools

MS Office applications

Job description

About the job

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies

Knowledge, Skills & Ability

1. Knowledge of the US Mortgage Industry with Mortgage underwriting experience
2. Knowledge of different types of mortgage and its functioning and ability to read various origination documents
3. Good communication skills (Written and Verbal) are required to understand and communicate with the vendors/clients
4. Strong Customer Service Skills, Negotiations Skills and Leadership skills required
5. Detail Oriented with good analytical skills and the ability to make decisions based on the situation
6. Ability to analyze the numbers and reconcile the data if required as per requirements.
7. Experience with reporting and analysis
8. Good email etiquette
9. Ability to handle and accomplish multiple tasks and resolve
10. Experience working in a team-oriented, collaborative environment
11. Should be able to effectively use a computer and be competent with MS office applications

Responsibilities

1. Supervise and lead a group associates to meet all SLAs relative to any and all functions in the Mortgage underwriting area (Supervision of workflows and work queues).
2. Experience in Income calculation, 4c's and well versed about underwriting process.
3. Maintain daily, weekly and monthly production reports
4. Coordinate activities of the department with the manager to include work flow monitoring, process improvement, training, reporting and special projects
5. Provide recommendations for strategies and process improvements to add value to teams and clients
6. Coordinate with other internal support teams to ensure seamless production by the operations team
7. Provide resolutions to complex escalated queries and complaints from external and internal customers
8. Must lead, coach, motivate and develop associates to deliver high quality reports to the clients to achieve or exceed set operational targets
9. Monitor and evaluate staff performance, attendance, also generate reports as necessary

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.