Assistant Manager Tuscaloosa

Milos Hamburgers; Vestavia Hills (AL); Presencial; USD 52.000 - 70.000; Jornada completa

Descripción de la vacante

Milos Hamburgers in Vestavia Hills, AL, seeks an Operations manager to lead daily restaurant operations and ensure policy compliance. You will direct hourly staff, optimize scheduling, and uphold safety and quality standards.

Responsibilities include administrative tasks, inventory control, employee onboarding, and resolving customer issues while maintaining productive teamwork across shifts. Strong leadership and communication are essential for success.

Formación

• Knowledge and awareness of all policies and procedures.
• Ability to supervise hourly employees and ensure adherence to policies.
• Plan schedules and allocate resources to meet business demands.
• Complete administrative tasks and paperwork on schedule.
• Maintain inventory controls and cash handling discipline.

Responsabilidades

• Complete Monday Morning and Daily Paperwork.
• Prepare Employees' Work Schedules.
• Prepare Employees' Position Charts.
• Complete Truck Delivery Orders.
• Maintain Inventory Controls.
• Perform Employee Write-Ups/Disciplinary Actions (not termination).
• Maintain Hourly Employees' Time and Attendance Records.
• Complete Orientation of New Hires.
• Daily Cash Handling (verification of cash and deposits).
• Assist in interviewing and hiring processes.
• Handle and Document Customer Complaints in Customer Complaint Log.
• Complete Management Operations Checklist.
• Follow up on repairs and maintenance with outside vendors and record in Maintenance Log.
• Communicate issues and pending items after each shift.

Conocimientos

Attention to Detail

Delegation

Team Leadership

Problem Solving

Communication

Descripción del empleo

Job Details: Job Location: Corporate - Vestavia Hills, AL 35209, Job Category: Restaurant - Food Service, A. Operations

A. Operations

Attention to Detail

Knowledge and awareness of all policies and procedures. Give direction to hourly employees to insure all policies and procedures are being adhered to. Work all positions as scheduled and as necessary to meet the demands of the business.

Delegation/Follow Up

Delegate information-gathering and decision-making to the appropriate individuals.

Manage Work

Establish a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources. manages anywhere from 4-15 crew employees, alone or with other managers.

Operations Checklist

Completion of checklist on every shift worked to insure all items have been completed and comply with company policies and procedures.

B. Administrative Skills

Attention To Detail

Accomplish tasks showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over the entire operation and employees.

Delegation/Follow-Up

Utilizing appropriate subordinates for task assignments. Delegating information-gathering and decision making to the appropriate individuals. Establish procedures to monitor the results of delegations, assignments or projects.

Manage Work

Identify needs, set goals plan schedules in an effort to accomplish identified goals. Establish a course of action to meet the planning proper assignments of personnel and appropriate allocation of resources. Administration activities include:

• Complete Monday Morning and Daily Paperwork
• Prepare Employees' Work Schedules
• Prepare Employees' Position Charts
• Complete Truck Delivery Orders
• Maintain Inventory Controls
• Perform Employee Write-Ups/Disciplinary Actions, is Not Allowed to Terminate
• Maintain Hourly Employees' Time and Attendance Record
• Complete Orientation of New Hires
• Daily Cash Handling (Verification of Employees' Cash and Daily Deposits)
• Assist in the Interviewing and Hiring Process of New Employees
• Handle and Document Customer Complaints in Customer Complaint Log
• Complete Management Operations Checklist
• Follow-up on Repairs and Maintenance Performed by Outside Vendors and Record in Maintenance Log
• Complete Communicate Log After Each Shift Giving Details of Issues That Occurred on the Shift or Any Pending Issues That Need to be Addressed.

C. Problem Solving/Decision Making Skills

Analysis

Identify key issues that have a cause-and-effect to the business.

Decisiveness

Readiness to commit one's self and others to a particular course of action.

D. Leadership Skills

Customer Focus Orientation

Make efforts to listen to and understand the customer, anticipating customer's needs; giving high priority to customer satisfaction. Handle customer complaints with composure and professionalism. Manage employees to insure all customer service policies and procedures are being adhered to.

Develop Organizational Talent

Develop individuals' skills and train them in all position of the operation. Provide feedback to the individuals and appropriate managers for evaluation, discussion and define a continuing training plan as needed.

Leadership

Utilize the appropriate styles and methods to guide subordinates toward task and position accomplishment.

Team Leadership

Use appropriate interpersonal styles and methods to inspire subordinates, peers and leaders toward positive team spirit and cooperation.

E. Communication Skills

Oral Communication

Effectively give and receive information in individual or group situations (includes gestures, non-verbal communication and listening).

F. Maintain Corporate Expectations

• Variable Cost Controls
• Store Review Ratings
• Health Ratings
• Bonus Criteria
• Work a 50 hour, 5 day Work Week
• Promptness/Attendance - Managers are required to set a professional example of always being prompt, having good attendance and adhering to their work schedule. Violation of these expectations will result in disciplinary action based on the discretion of the appropriate senior management who will insure all situations are equally and fairly evaluated with the appropriate disciplinary action taken.