Assistant Manager, Trust & Investment Services

SchoolsFirst Federal Credit Union; Santa Ana (CA); On-site; USD 98,000 - 156,000; Full time

Job summary

SchoolsFirst FCU in Santa Ana, CA, is seeking an Assistant Manager for Trust & Investment Services to lead the team and oversee day-to-day operations at the branch level.

You will develop and manage relationships to meet Members' investment needs, ensure regulatory compliance, and contribute to the annual business plan and budget monitoring. The role requires FINRA Series 7 and 66, California Life & Health licenses, and strong service and sales skills.

Qualifications

• High School Diploma or GED required
• Bachelor's Degree in a related field or equivalent years of experience required
• 3-5 years of prior functional experience required
• 1-3 years of prior management experience (i.e. management or lead role) required
• FINRA Series 7 and 66 required
• California Department of Insurance Life & Health Licenses required

Responsibilities

• Supervises the day-to-day operation of the Trust & Investment Services team.
• Assists the Manager in developing and managing relationships to meet Members' investment needs and objectives.
• Complies with government regulatory policies, internal SOPs, and audit standards.
• Maintains relationships with product partners and CBSI managers at all levels.
• Ensures presence with product partners and CBSI is maintained at a high level.
• Provides strategic input to the annual business plan and budgeting.
• Conducts annual CBSI Compliance audits of licensed team members.
• Keeps thorough knowledge of investment products including IRA, retirement, life insurance, and funds.
• Maintains FINRA licenses by completing Continuing Education.
• Replies to Members via written correspondence and assists in person or by phone.
• Oversees regulatory compliance and handles complex inquiries.
• Assists with escalated Member situations and problem resolution.
• Plans and coordinates business development activities related to Investment Services.
• Monitors financial market trends and communicates insights to the team.

Skills

Member service

Sales

Customer relationship

Communication

Team leadership

Education

Bachelor's degree in related field

High School Diploma or GED

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Assistant Manager, Trust & Investment Services

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range: $97,552.00 - $156,083.00

Scheduled Weekly Hours: 40

What You'll Be Doing

• Supervises the day-to-day operation of the Trust & Investment Services team.
• Assists the Manager of in the development and management of relationships necessary to ensure we are meeting our Members' investment needs and attaining our established goals and objectives.
• Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff.
• Builds, develops and maintains successful relationships, including interaction with product partners as well as CBSI managers and associates at all levels.
• Ensures SchoolsFirst FCU's presence and recognition with the product partners and CBSI (broker/dealer) is maintained at a high level.
• This includes meeting with product partners and CBSI staff.
• Provides strategic input to the annual business plan and assists the Investment Services manager with monitoring of the budget.
• Conducts annual CBSI Compliance audits of licensed team members.
• Maintains thorough knowledge of investment products including but not limited to, all IRA products, Retirement products, Life Insurance/Annuities, Managed Money, mutual funds and other investments/products.
• Maintains FINRA Series 7, 66 (or 63, 65) and California Department of Insurance Licenses by completing appropriate Continuing Education.
• Replies to Members via written correspondence; responds to Member comments or suggestions; Assists Members in person and over the phone.
• Oversees the compliance of FINRA requirements; handles the complex and non-routine inquiries by the branches/departments and Members.
• Assists with escalated Member situations and provides problem resolution support to the team.
• Plans and coordinates business development activities to meet organizational goals and objectives as they relate to Investment Services.
• Monitor financial market trends and effectively communicate market knowledge to team.

Additional Job Functions

• Supervises teammembers directly, including selection, training, performance appraisal and work allocation.
• Responsible for scheduling teammembers.
• Helps establish, communicate and achieve the Credit Union’s goals and standards, ensuring these are fully communicated to and understood by all department teammembers.
• Identifies areas to streamline department and Credit Union operations.
• Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises teammembers.
• May act in the capacity of the Manager in their absence.
• Performs other duties as assigned.
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
• Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• Bachelor's Degree in a related field or equivalent years of experience required
• 3-5 years of prior functional experience required
• 1-3 years of prior management experience (i.e. management or lead role) required
• FINRA Series 7 and 66 required
• California Department of Insurance Life & Health Licenses required

Knowledge, Skills, and Abilities

Must have excellent Member service skills as well as the knowledge and understanding of sales.

In-depth knowledge of investment products including stocks, bonds, mutual funds variable and fixed annuities, IRA's, 403(b), 457 (Deferred Compensation), life insurance.

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.

SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

We're passionate about living our mission of providing Members with World-Class Personal Service and financial security. There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person. We also know the flexibility to work remotely benefits the wellbeing of our team.

View the work location information below on the job listing that interests you.

100% on-site, 0% remote. Including those serving Members in-person at our branches. Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote.