Assistant Manager - Towne Center at Webster

Socket.dev; Webster (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Socket.dev is seeking an Assistant Manager to set the store tone and lead the team, driving profitable sales growth via customer operations, merchandising, and talent development.

You will work with the General Manager to coach Leads, Experts, and Brand Associates to deliver a best-in-class customer experience while meeting performance goals and brand standards.

Qualifications

• 1–3 years of retail management experience.
• High school diploma or equivalent.
• Strong communication and leadership skills.
• Ability to work a flexible schedule including holidays, evenings, overnights, and weekends.
• Able to lift up to 30 pounds and move around store.
• Willingness to travel as required.

Responsibilities

• Drive store sales and profits through a customer-centric approach.
• Recruit, hire, and develop Brand Associates and Experts.
• Own assigned area of responsibility and implement efficiency plans.
• Perform Service Leader duties and uphold standard operating procedures.
• Represent the brand, understand the retail landscape, and promote community involvement.
• Ensure all compliance standards are met and leverage omni-channel experiences.

Skills

Retail management

Customer service

Team leadership

Communication

Education

High school diploma or equivalent

Job description

About the Role

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.

What You'll Do

• Support strategies and processes to drive store sales and deliver results through a customer centric mindset.

• Recruit, hire and develop highly productive Brand Associate and Expert teams.

• Own assigned area of responsibility.

• Implement action plans to maximize efficiencies and productivity.

• Perform Service Leader duties.

• Ensure consistent execution of standard operating procedures.

• Represent the brand and understand the competition and retail landscape.

• Promote community involvement.

• Leverage omni-channel to deliver a frictionless customer experience.

• Ensure all compliance standards are met.

Who You Are

• A current or former retail employee with 1-3 years of retail management experience.

• A high school graduate or equivalent.

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• Passionate about retail and thrive in a fastpaced environment.

• Driven by metrics to deliver results to meet business goals.

• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology. Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.

• Ability to travel as required.