Assistant Manager - Conway Commons

Gap Inc.; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Gap Inc. in the United States seeks an Assistant Manager to set the store tone, drive profitable sales, and develop a high-performing team delivering a best-in-class customer experience.

You will support store strategy with the General Manager, coach Leads and Brand Associates, and manage operations, merchandising, and customer service to meet performance goals.

Qualifications

• 1-3 years of retail management experience.
• High school graduate or equivalent.
• Strong communication with customers and team to meet goals.
• Passionate about retail and thriving in a fast-paced environment.
• Driven by metrics to deliver business results.
• Able to lead and inspire through coaching and mentoring.
• Flexible schedule including holidays, evenings, overnights and weekends.
• Able to travel as required and lift up to 30 pounds.

Responsibilities

• Support strategies to drive store sales and profitable growth.
• Recruit, hire and develop Brand Associate and Expert teams.
• Own assigned area of responsibility in the store.
• Implement action plans to maximize efficiency and productivity.
• Perform Service Leader duties as needed.
• Ensure consistent execution of SOPs.
• Represent the brand and assess the retail landscape.
• Promote community involvement.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Retail management

Customer communication

Coaching & mentoring

Metrics driven

Team leadership

Flexible scheduling

Education

High school or equivalent

Job description

About the Role

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.

What You’ll Do

• Support strategies and processes to drive store sales and deliver results through a customer centric mindset.

• Recruit, hire and develop highly productive Brand Associate and Expert teams.

• Own assigned area of responsibility.

• Implement action plans to maximize efficiencies and productivity.

• Perform Service Leader duties.

• Ensure consistent execution of standard operating procedures.

• Represent the brand and understand the competition and retail landscape.

• Promote community involvement.

• Leverage omni-channel to deliver a frictionless customer experience.

• Ensure all compliance standards are met.

Who You Are

• A current or former retail employee with 1-3 years of retail management experience.

• A high school graduate or equivalent.

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• Passionate about retail and thrive in a fastpaced environment.

• Driven by metrics to deliver results to meet business goals.

• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology. Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.

• Ability to travel as required.