Assistant Manager - The Shops at Chestnut Hill

Lush Fresh Handmade Cosmetics North America; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

50% discount off all products

Opportunity for growth

Fun store atmosphere

Job summary

Lush Fresh Handmade Cosmetics North America in Boston, MA is hiring an Assistant Manager who will be responsible for supporting sales and customer experience in a fun atmosphere. Candidates should have 1-3 years of retail experience and excellent skills in communication, leadership, and customer service. The role offers opportunities for team development and requires flexibility. Benefits include a 50% product discount and a commitment to individualism within a diverse team environment.

Qualifications

• 1-3 years of experience in a retail management or supervisory role.
• Strong customer service and supervisory skills.
• Ability to work flexible hours including holidays and weekends.

Responsibilities

• Collaborate with the team to exceed daily sales goals.
• Educate customers about brand values and products.
• Lead the team and motivate them to achieve sales targets.

Skills

Customer service

Leadership

Analytical skills

Communication

Sales skills

Tools

Excel

Microsoft Suite

Job description

Overview

Position: Assistant Manager

Hours: 40 Weekly

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, with retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that can make a difference.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all products
• An unconventional retail structure to support entrepreneurial spirit
• Opportunity for growth as Lush promotes from within

Assistant Manager

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager in all business areas as delegated by the Retailer; as second-in-command, the ASM will perform Manager duties to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities

Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate customers and staff on brand values and articulate the shop’s position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement.
• Product Passion: increase product knowledge through ongoing learning and consistently make informed recommendations.
• Driving Sales: demonstrate business acumen and understanding of metrics, budgets and reports and influence them through on-the-floor behaviors to deliver profitable results.

Team Leadership:

• Lead Fearlessly: support the team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet sales goals
• Grow Talent: own development, seek feedback, and coach the team to improve skills and performance
• Be Real: communicate needs and feedback with the team and leaders
• Live with Purpose: engage the team to align with brand values and build relationships
• Recruitment and Selection: support staffing by networking, recruiting, hiring and succession planning
• Staff Development: collaborate on plans to improve engagement, retention, performance, and DEIB practices

Operational Excellence:

• Policies and Procedures: assist in maintaining store standards for opening/closing, product integrity, respectful workplace, health and safety, and daily communication; manage inventory to ensure right products are in stock within budget
• Visuals and Merchandising: support clean, well-organized spaces and adherence to merchandising standards
• Scheduling, Time and Attendance: help ensure appropriate staffing levels at peak times and accurate break/meal tracking

Qualifications

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in Excel, Microsoft Suite, and adaptable to other systems
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

EEO statement: Lush North America is an equal opportunity employer. We recruit from a variety of sources and are committed to diversity, equity, inclusion and belonging.