Assistant Manager - Beachwood

Lush; Beachwood (OH); On-site; USD 23,764 - 33,846; Full time

Benefits offered by this job

50% discount on products

Opportunities for growth

Fun working atmosphere

Job summary

Lush in Beachwood, Ohio seeks an Assistant Manager to support retail operations and foster a vibrant customer experience. The ideal candidate will possess strong leadership and customer service skills, with a knack for sales and an understanding of ethical business practices.

This role offers a dynamic store environment that encourages individuality, alongside opportunities for personal growth and a 50% product discount. Pay is $20.91 per hour.

Qualifications

• 1–3 years managing or supervising in a retail environment.
• Excellent analytical, critical thinking and troubleshooting skills.
• Ability to work flexible hours including holidays and weekends.

Responsibilities

• Support your team in meeting sales goals and ensure excellent customer experience.
• Collaborate with your Manager to improve staff engagement and performance.
• Ensure compliance with health and safety standards.

Skills

Customer service skills

Sales skills

Communication skills

Analytical skills

Organizational skills

Tools

Microsoft Excel

Microsoft Office Suite

Job description

Position: Assistant Manager

Hours: 40 Weekly

Ever wondered what it’s like behind the bubbles?

Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair‑trade sourcing, sustainable communities, and giving back through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second‑in‑command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities

Sales & Customer Experience

• Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
• Educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic‑driving initiatives.
• Increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
• Demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership

• Be present to support your team on the sales floor, answer questions, remove obstacles, problem‑solve, and motivate them to meet their sales goals.
• Own your own development, assess your performance, seek feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and support the growth of your team through coaching and leading by example.
• Be real with your needs and feedback for your team and leaders and adaptable to the needs of the business as required.
• Engage your team at every level of your business to ensure they are inspired, motivated, and building strong peer and customer relationships, and are connected to the brand values.
• Support the staffing of your shop with top‑performing staff by networking, recruiting, hiring, and succession planning.
• Collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence

• Support your manager to keep your shop compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication.
• Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications

Required

• 1–3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time‑management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred

• Experience with consultation‑based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in Excel, Microsoft suite, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Culture and Diversity at Lush

At Lush, we believe that by fostering a culture of inclusion and respect within a diverse workforce, we are building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non‑profits, and online social and job sites, and in our business practices we strive to leverage the gift that diversity brings.

Equal Opportunity Employment

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

Beachwood Pay: $20.91 — $20.91 USD