Assistant Manager - Terrace Cove

ResProp Management; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Benefits

401(k) retirement plan

Competitive Paid Time Off

Discounted rent at properties

Job summary

ResProp Management is seeking a hands-on Leasing Manager to lead a team in a new South Austin apartment community. You will drive occupancy, manage leasing processes, and ensure a high standard of resident service from day one.

You will supervise leasing consultants, coordinate with ownership, and handle day-to-day property operations to deliver an exceptional resident experience.

Qualifications

• Cheerful attitude and focus on customer service.
• Strong written and verbal communication skills.
• Tech savvy - able to learn/work with property management applications.
• Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management.

Responsibilities

• Lead leasing consultants with creative sales strategies to hit occupancy goals.
• Maintain resident ledgers, rent postings, charges and final statements.
• Initiate lease violations, late notices, and evictions as needed.
• Assist Property Manager with accounting month-end activities.
• Support leasing from tour to move-in and process documents.
• Explain property features to match resident needs.
• Help occupancy and retention by following up with residents.
• Build relationships through timely responses to resident needs.
• Address complaints promptly to promote satisfaction and retention.
• Organize resident events with the team.
• Train and develop teammates and schedule company trainings.
• Daily property walk-throughs to ensure cleanliness and curb appeal.
• Manage in-house bad debt collections.
• Engage owners with updates and quarterly performance reviews.
• Process move-outs per lease terms and deposit handling.

Skills

Customer service

Communication skills

Team leadership

Tech literacy

Bilingual (English/Spanish)

Education

Bachelor's degree preferred

Tools

Property management software

Job description

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 20,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry.

Location: 6201 Sneed Cove, Austin, TX 78744

About The Opportunity

Join us at an exciting time as we take over the management of a new apartment community in South Austin. This is a great opportunity to play a key role in establishing a strong team, building relationships with residents, and helping set the tone for the community’s next chapter.

We’re looking for someone who is motivated, hands-on, and excited by the opportunity to make an impact. You’ll be part of a team focused on delivering an exceptional resident experience while helping drive the community’s success from day one.

What You'll Be Doing

• Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals
• Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements
• Initiate all necessary lease violations, late rent notices, and evictions as needed
• Assist Property Manager with Accounting Month End
• Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure the residents have an excellent move-in experience.
• Understand the value of the property features as they relate to the prospective resident's needs.
• Support occupancy and retention goals by following up with potential and current residents.
• Build relationships with residents through courteous and timely response to needs and concerns.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Work with other teammates to plan and organize resident events.
• Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training).
• Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness.
• Responsible for in-house bad debt collections
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.

What You Must Have

• At least one year of leasing experience in residential property management
• Ability to work a varied schedule including weekends and holidays as required
• Cheerful attitude and focused on customer service
• Strong written and verbal communication skills
• Tech savvy - able to learn/work with property management applications
• Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management

What's Nice To Have

• Bachelor's degree preferred
• Bilingual English and Spanish

Benefits

Our compensation & benefits package is designed to reward long-term career growth. Your total compensation can and should grow as you progress with the company. We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following:

• Competitive salary
• Medical, Dental, & Vision Benefits
• 401(k) retirement plan
• Competitive Paid Time Off
• Discounted rent at any properties owned by ResProp Management
• Opportunities for Profit Sharing

Employment Eligibility Requirements

• Applicants will be required to pass a background check, and reference check prior to their first day to verify their employment eligibility