Assistant Manager - Subway

Little General Stores; Beckley (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Branded Food Service Assistant Manager in West Virginia. The role involves supporting the food service manager in daily operations, enhancing customer satisfaction, and ensuring food safety compliance. Candidates should possess strong leadership skills and a commitment to delivering exceptional service to every customer.

Qualifications

• Experience in food service management preferred.
• Excellent communication and interpersonal skills.
• Ability to handle high-stress situations and maintain composure.

Responsibilities

• Assist the manager in restaurant operations and customer service.
• Train and prepare team members for growth opportunities.
• Ensure compliance with food safety standards and operational guidelines.

Skills

Customer Service

Leadership

Team Training

Food Safety Standards

Job description

Employer: Little General Stores

Job Description

BRANDED FOOD SERVICE ASSISTANT MANAGER

Purpose: To assist the manager in the total operation of a branded food service restaurant, providing

exceptional customer service, and attaining agreed upon sales and profit goals while working within the

framework of company values and policies and maintaining the standards set forth by the branded

franchise.

Major Duties/Responsibilities

• Assist with staffing with the friendliest, most positive, trained and eager to help people.
• Perform management duties as described in the Manager job description and the operations manual, as delegated by the Manager.
• Assist with ensuring that every customer leaves happy and all complaints are resolved. Train, trust and empower team to provide outstanding Quality, Friendliness, Cleanliness, Accuracy and Speed of Service.
• Assist with ensuring the safety and security of all employees and customers.
• Assist with attaining the restaurant's Annual Operating Plan.
• Assist with ensuring consistent delivery of safe food on every shift by enforcing the branded franchise safety standards.
• Assist with ensuring consistent execution of systems to maintain a clean, organized restaurant, prepared to deliver the best dining experience possible.
• Assist with the purchase of food, beverages and supplies as needed and oversee their preparation to insure that every product served meets our high standards of product quality. Maintain high standards by operating in accordance with established performance, profits and operating standards as outlined in the branded franchise operations manual.
• Use branded franchise training tools to effectively develop and prepare team members and managers for growth opportunities. Identify and train shift managers.
• Demonstrate good working knowledge of all equipment, and assume responsibility for preventive maintenance of a restaurant.
• Assist with ensuring all marketing plans are executed on time and accurately to build repeat customer visits, including approved Local Store Marketing.
• Provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment toward Company objectives.
• Assist with training all employees on general cash control systems and general credit card security and maintaining a secure restaurant environment for credit card data.
• Assist with completion of semi-annual performance appraisals for all team members.
• Responsible for administrative requirements and execution of all procedural guidelines.
  
  

Reporting Relationship: Food Service Manager

Subordinates: Crew Leaders, Clerks, Cooks and Crew Members

Physical Demands Of The Position

Strength

• Standing
• Walking 25% of time
• Sitting 10% of time
• Lifting 25 lbs
• Carrying 25 lbs
• Pushing 25 lbs
• Pulling 25 lbs
  
  

Climbing, Balancing, Climb Ladder

Stooping, Kneeling, Crouching, Crawling

Reaching, Handling

Speaking, Hearing

Seeing, Depth Perception, Color Vision

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