Assistant Manager, Store Operations & Guest Experience

Domino's Pizza; Decatur (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Domino's Pizza in Decatur, IL is seeking an enthusiastic Assistant Manager to lead daily store operations, supervise a team, and uphold Domino's high standards of customer service and quality.

You will oversee cash handling, scheduling, training, food safety, and cost controls while partnering with the General Manager to drive sales and team development. This role requires strong leadership and a hands-on approach in a fast-paced environment.

Qualifications

• Proven leadership in a fast-paced environment.
• Strong customer service focus and communication.
• Cash handling and basic math with financial reconciliation skills.
• Ability to multitask and stay organized under pressure.
• Excellent verbal and written communication.
• Demonstrated problem-solving and decision-making abilities.

Responsibilities

• Oversee daily store operations including cash management and inventory control.
• Lead and develop team members; ensure high standards of service and store cleanliness.
• Assist in recruiting, onboarding, and training new staff; foster inclusive environment.
• Ensure compliance with food safety regulations and company policies.
• Address customer concerns with empathy and professionalism.
• Collaborate with General Manager on marketing initiatives and sales goals.
• Monitor labor, food, and supply costs and seek efficiencies.
• Create staff schedules and assist with payroll; maintain records and documentation.
• Perform in-store tasks as needed (food prep, order taking, customer support).
• Analyze performance data to identify trends and improvements.

Skills

Leadership

Customer service

Cash handling

Multitasking

Analytical skills

Communication skills

Time management

Problem-solving

Team development

Interpersonal skills

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Scheduling software

Payroll systems

Job description

Domino's Pizza in Decatur, IL is seeking an enthusiastic Assistant Manager to lead daily store operations, supervise a team, and uphold Domino's high standards of customer service and quality.

You will oversee cash handling, scheduling, training, food safety, and cost controls while partnering with the General Manager to drive sales and team development. This role requires strong leadership and a hands-on approach in a fast-paced environment.