Assistant Manager - Sterling Crossing

Gap Inc.; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to elevate the store's performance and customer experience. In this dynamic role, you will lead a team focused on driving sales and operational excellence while fostering a collaborative environment. Your responsibilities will include coaching team members, implementing effective strategies, and ensuring compliance with standards. If you're passionate about retail and thrive in a fast-paced setting, this opportunity allows you to make a significant impact while growing your career in a supportive atmosphere.

Qualifications

• 1-3 years of retail management experience required.
• Strong communication skills to interact with customers and team.

Responsibilities

• Drive store sales through customer-centric strategies.
• Recruit and develop productive teams for best results.

Skills

Retail Management

Customer Service

Team Leadership

Sales Strategy

Communication

Education

High School Diploma or Equivalent

Tools

Retail Technology

Job description

About the Role

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts, and Brand Associates to cultivate a high-performing team to deliver a best-in-class experience to our customers.

What You'll Do

1. Support strategies and processes to drive store sales and deliver results through a customer-centric mindset.
2. Recruit, hire, and develop highly productive Brand Associate and Expert teams.
3. Own assigned area of responsibility.
4. Implement action plans to maximize efficiencies and productivity.
5. Perform Service Leader duties.
6. Ensure consistent execution of standard operating procedures.
7. Represent the brand and understand the competition and retail landscape.
8. Promote community involvement.
9. Leverage omni-channel to deliver a frictionless customer experience.
10. Ensure all compliance standards are met.

Who You Are

1. A current or former retail employee with 1-3 years of retail management experience.
2. A high school graduate or equivalent.
3. A good communicator with the ability to effectively interact with customers and your team to meet goals.
4. Passionate about retail and thrive in a fast-paced environment.
5. Driven by metrics to deliver results to meet business goals.
6. Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
7. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
8. Able to utilize retail technology and maneuver around the sales floor, stockroom, and office, lifting up to 30 pounds.
9. Ability to travel as required.