Assistant Manager - Spokane Valley Mall, Hollister

Abercrombie & Fitch Co.; Spokane Valley (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Abercrombie & Fitch Co. in Spokane Valley seeks an Assistant Manager to blend business strategy, operations and people leadership. You will supervise daily store tasks, drive sales through outstanding customer service, manage staffing and payroll, train staff, maintain visual displays and brand knowledge, and uphold store assets. This role is a path to future store leadership within our organization.

You will analyze reports to inform decisions and represent the brand with integrity.

Qualifications

• Experience leading a retail team and driving sales through customer service.
• Ability to manage staffing, scheduling, and payroll processes.
• Strong product knowledge and visual merchandising skills.
• Comfort with analyzing performance reports to inform decisions.

Responsibilities

• Open and close the store.
• Supervise sales floor and stockroom for service and operations.
• Staffing, scheduling, and payroll management.
• Train and develop non-management staff.
• Demonstrate brand knowledge and drive sales.
• Build and maintain visual displays.
• Protect store assets and conduct inventory control.
• Operate POS systems and fulfill Omni Channel orders.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

People management

Operations

Customer service

Staff training

Visual merchandising

Sales analysis

Tools

POS systems

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

What You’ll Do

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.