Assistant Manager - Southside

Domino's; Five Points South (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

A leading pizza chain is seeking a dynamic Assistant Manager for their Birmingham location. The role involves overseeing daily operations, managing team members, and ensuring exceptional customer experiences. Ideal candidates should possess prior leadership experience, strong customer service skills, and a focus on teamwork. The company values accountability and transparency, aiming to provide a stable work environment. This position presents an opportunity to thrive in a fast-paced setting while contributing to store success.

Qualifications

• Prior leadership or supervisory experience in a fast-paced environment.
• Strong knowledge of basic operations procedures.
• Proven experience in employee training and development.
• Excellent customer service skills.
• Proficiency with POS systems.
• Cost control, inventory and cash handling experience.

Responsibilities

• Assist in managing daily operations and ensure smooth workflow.
• Collaborate with management to implement company policies.
• Oversee cost control and inventory management.
• Provide excellent customer service and address inquiries promptly.
• Train and develop team members to enhance their skills.
• Ensure compliance with food safety protocols.
• Contribute to store performance goals.
• Support marketing initiatives and promotions.
• Support the implementation of marketing initiatives and promotions

Skills

Leadership experience

Customer service skills

Communication skills

Problem-solving abilities

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

• Job Category Org: Store Assistant Manager

Company Description

Core Values distinguish a company's identity. They are the set of ethicsand principles that govern a company's decision making and actions. Theyalso serve as the foundation for the company culture, and the behaviorsexpected by its workforce. At SDH Pizza, Inc. those foundational valuesare:

Excellent Customer Service
Along with delivering quality product and value, our customers service interactions must be guided byempathy, transparency, authenticity, and patience every single time. When we serve customers
guided bythese principles their experiences can go from satisfactory to exceptional!

Do the Right Thing
Exercise good judgement by “doing the right thing” with each other, our customers, and others. We Do theRight Thing through five principles: Openness; Teamwork; Respect for Each Other; Respect for Our Customers; and Integrity. Strive to understand the impact of our decisions, and accept responsibility for ouractions.

Operate Under the Platinum Rule
Treat others the way that THEY want to be treated. We must foster an environment of mutual respect, whereevery team member, customer, and visitor to our stores, feels welcome and appreciated.

Accountability
Owning the decisions made and their outcomes. Accountability more than simply acknowledging mistakes,but actively learning from them to drive positive outcomes. Taking ownership of one’s actions
help foster a culture of trust and improved morale.

Job Description

We are seeking a dynamic and customer-focused Assistant Manager to join our team in Birmingham, United States. As an Assistant Manager, you will play a crucial role in supporting
daily operations, leading team members, and ensuring exceptional customer experiences.

• Assist in managing daily operations and ensure smooth workflow
• Collaborate with the management team to implement and maintain company policies and procedures
• Oversee and participate in cost control, inventory management, and cash handling processes
• Provide excellent customer service and address customer inquiries or concerns promptly
• Train, mentor, and develop team members to enhance their skills and performance
• Ensure compliance with food safety protocols and maintain a clean, safe work environment
• Troubleshoot and resolve operational issues as they ariseAssist in scheduling and staffing to meet business needs
• Contribute to the achievement of store performance goals and objectives
• Support the implementation of marketing initiatives and promotions

Qualifications

• Prior leadership or supervisory experience in a fast-paced environment (preferred)
• Strong knowledge of basic operations procedures and best practices
• Proven experience in employee training and development
• Excellent customer service skills with a focus on building positive relationships
• Proficiency in operating and troubleshooting relevant technology and point-of-sale systems
• Demonstrated ability in cost control, inventory management, and cash handling
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and decision-making skills
• Ability to multitask and adapt to changing priorities in a dynamic work environment
• Basic financial management skills, including budget tracking and analysis
• Detail-oriented with strong organizational skills
• Team player with the ability to collaborate effectively with staff and management
• Must be at least 18 years of age

Additional Information

At Domino's we value honesty, transparency, and accountability, and we want exceptional people like you to join our team! We do our best to “Put our People First” by making sure our work environment is safe and provides stability for our team members.