Assistant Manager, Service Planning and Policy-Operations

Agency for Integrated Care; Maxwell (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Agency for Integrated Care in Maxwell, IA seeks a policy and service development lead to translate national directions into service concepts and operational requirements, partnering with divisions and ministries to understand seniors' needs and identify gaps and best practices.

You will plan across domains such as client flows, logistics, data, technology, financing, partnerships, and resilience, project-manage evaluations, and propose options to enhance care outcomes and partner efficiency.

Qualifications

• Degree or equivalent in planning, policy, service development or regulatory function.
• Experience in planning, policy or public sector settings is preferred.
• Strong communication and stakeholder engagement abilities.

Responsibilities

• Translate policy objectives into service concepts and requirements with cross-divisional partners.
• Assess gaps, indicate best practices, and propose options for underserved needs.
• Plan across domains (client flows, logistics, data, technology, financing, partnerships, resilience).
• Project-manage evaluations to gather insights and secure resources.
• Provide inputs on policy and regulatory implications for capacity planning.

Skills

Policy planning

Stakeholder management

Project management

Analytical thinking

Communication

Leadership

Education

Degree in planning or public policy

Job description

Company description

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description

You will lead the translation of policy objectives into service and operational concepts and requirements, in line with national directions through the partnership with various Divisions (e.g. Partners Development Division, Care Systems Integration Division, Service Development Divisions) and Ministry of Health (MOH) to understand Seniors' needs and current solutions, identify and assess gaps and best practices, and recommend options to address underserved and emerging needs.

• Develop plans and processes across various domains (e.g. client flows, manpower, logistics, data, technology, financing, partnerships, resilience) to translate policy objectives into operational concepts and requirements. This includes the review of service requirements, indicators and funding models to improve outcomes for Seniors and efficiency for Partners.
• Develop and hold the view on constraints and changes needed to plans and operations policy, across services.
• Project-manage evaluations to gather insights to improve services and secure resources
• Provide inputs on implications of the future sector landscape on plans and operations policy, and plans and operations policy on service capacity and resources. This includes the provision of inputs on policy and regulatory matters.
• Develop plans and timelines to integrate other services into the Integrated Community Care Provider organizing concept
• Identify changes to service requirements, indicators, enablers, and funding models needed for integration
• Develop plans and timelines to improve the resilience of services and the community care sector to meet needs
• Streamline internal processes to optimise administrative and compliance effort such as to proactively identify and follow through process improvements within the scope of work, conduct the secretariat work required (e.g. preparation of agenda and documentation of key decisions).

Job requirements

• Minimum a degree with experience in planning, policy, service development or regulatory function.
• Minimum 4 years of working experience and preferably in community care, healthcare or public sector
• Possess leadership and influencing skills
• Strong interpersonal, communication and stakeholder management skills
• Strong analytical, planning, and problem-solving skills and capacity
• Curious and meticulous with a keen eye for detail
• Nimble and adaptive to changes